Shop Reviews

Amazing experience receiving my first green box with Darren! I truly appreciated his patience, professionalism and the knowledge he shared, which made the allocation process smooth and memorable. His thoughtful approach made this milestone birthday piece even more special. Looking forward to growing the collection with more memorable pieces in the future!

Largely thanks to Adrian and Rain, my first experience at The Hour Glass (ION Orchard) was amazing. As it was my first watch, I felt overwhelmed but their professionalism and patience made the whole process so smooth and memorable. Do look for Adrian and Rain if you are looking for a perfect wrist piece. Their friendly personality and professional will definitely help you out! Once again, thanks for the wonderful experience:)

Introduced by a friend, Rain was fantastic. I had a genuinely enjoyable experience discussing some of the Rolex timepieces on display with her. She was warm, patient, and encouraged me to try on a few models, which I truly appreciated. What impressed me most was her extensive knowledge—she took the time to explain the history and significance of several pieces, making the visit feel both informative and personal. While there wasn’t anything available for purchase today, I left with a very positive impression. Rain He is sincere, down-to-earth, and clearly passionate about her work. Thank you, Rain, for your time and hospitality.

Darren assisted me was highly professional and extremely knowledgeable. He took the time to understand my preferences and provided insightful advice! His expertise in the Rolex and Tudor collection was paramount in guiding me through the different models and highlighting their unique features! The customer service was outstanding, making the entire shopping experience smooth and enjoyable! He went above and beyond to ensure I was completely satisfied with my purchase, taking extra time to address any questions I had. Overall, the personalized service truly made my Rolex purchase unforgettable.

First time purchasing at THG boutique in Ion and I really enjoyed the whole experience thanks to Rain. She was kind, patient and helpful throughout, so I will definitely look for her again in the future :)

What a great experience with Hubert today 28/03/25. He is very hospitable and welcoming. I appreciate this kind of sales executive. He is knowledgeable about rolex watches and rolex contributions to our world. He is thorough, I gained more knowledge and interest overall to the Brand. Thank you for the opportunity Hubert Liu. Now I understand that certain dial colors goes for certain kind of metal. Hope to see you again soon.

Shopping for a farewell gift and attended by Joseph Lee. He was superbly patience with us throughout the session as we have very limited budget but wanted something extravagant at the same time. He shared alot of ideas and we managed to get a rose gold earrings. Thanks Joseph for the great service!

Great service by Nikki! She patiently explained and answered our many questions and gave good recommendations as well. Thank you :)

Thank you Felicia for your excellent service! She remembered our preferences for our SI Dian Jin when we came back a second time and recommended pieces based on them. She also helped us to max out points & vouchers after our purchase.

Highly recommend Joseph Lee from SK Jewellery! He was an absolute pleasure to work with - friendly, humorous, and truly knowledgeable about the products. Joseph took the time to understand what I was looking for and presented me with great options. His professionalism and warm demeanor made the entire experience enjoyable. If you're looking for a trustworthy and expert salesperson, look no further than Joseph Lee at SK Jewellery ION Orchard!