Shop Reviews

I only bought cotton here, but the place is quite good. Although the price is not to friendly for everyone. I bought natural cotton for $4.6. Pretty nice place though if you just want to take a look

This may not be the flagship store, but this MUJI has a great selection of everything! Great location at ION Orchard, with a lot of other great shops in the mall. From household items to snacks, men’s clothes, women’s clothes, kids clothes, shoes, luggages and more, it’s nicely spaced out and makes it easy to walk around, even with a crowd. Price is always worth the quality, but also reasonable! Will definitely be shopping at MUJI for our next home, and highly recommend the kids clothes - they are reasonable and great quality, and nice and soft!

Muji store policy dictates that you can't try on pajamas and pajamas are considered 'innerwear' and 'staff have to retie the packaging' (a lazy excuse) but there are no signs in the store to say that (1) you can't try on pajamas; (2) pajamas are considered innerwear. Muji also doesn't even provide sample pajamas in the appropriate sizes for customers to try on in all the available colours/patterns. Why would a customer be compelled to buy pajamas from Muji when they can simply visit Uniqlo or some other clothes and try on and buy the pajamas from there? Also, the membership benefits really is not great and not customer-centric at all, you need to spend at least S$820 in a calendar year in order to get $2 off Muji Cafe, or S$880 just to get $8 off retail. Truly ridiculous and exorbitant! Who spends so many hundreds of dollars at Muji in one year besides the few people who purchase furniture? Really sad. 800 - 1500 miles: · Retail: $8 OFF with minimum $80 nett spent. · Café&Meal MUJI: $2 OFF with minimum $20 nett spent. 1501 miles & above: · Retail: $15 OFF with minimum $120 nett spent. · Café&Meal MUJI: $3 OFF with minimum $25 nett spent.

The store is very big. It's a crowded place, so there are some things that are not there, but it's well-organized.

The cashier and some of the staff don't seem to understand the philosophy of a Japanese store customer service. Politeness and serving with a wholehearted attitude were missing.

Staff Deviana was very helpful assisting me to get the correct sizes, she was folding the clothes near to the fitting room and she help me to get another sizes. The negative point of this outlet, after make payment there's no paper bag, according to the cashier they run out of it.. Another week I came again n still no carrier bag n told me to buy the tote bag. Is this a marketing strategy to push for the sales of your tote bag.

Joanna was amazing and provided targeted assistance to resolve my Krisflyer issue. Prior to coming down, I had a frustrating exchange with the hotline people who did not understand cultural nuances and were not able to assist.

I visited the Singapore Airlines Service Centre at ION today due to booking issues and was assisted by Joanna. She was clear, helpful, and provided alternative solutions that the Call Centre couldn’t offer. The experience was smooth and pleasant thanks to her professionalism and support. Thank you, Joanna! Singapore Airlines, I hope you’ll recognize and reward her excellent service.

As a Krisflyer member (which probably means nothing to the airline), my recent experience at the ION Orchard Service Centre was deeply disappointing. Despite being told only two people were ahead, I waited over an hour with no reassurance, while others who arrived later were served first. More than half the counters serving economy were unstaffed, which only added to the frustration. It feels like the airline no longer cares about its economy and premium economy passengers. It’s a shame, given the high standards they used to uphold, and I’ve recommended them to many.

Whilst the booking process and the number of staff was fine. Staff knowledge was poor and the way they treat high value customers was insulting. Both my wife and I are Gold members flying 49-50 international sectors a year. Every change costs an unbelievable penalty even with flexible tickets. The only thing premium about Singapore airlines customer service is the price. They truly have lost touch with their customer service ethics. Get ready to lose 2 customers