Shop Reviews

Muji store policy dictates that you can't try on pajamas and pajamas are considered 'innerwear' and 'staff have to retie the packaging' (a lazy excuse) but there are no signs in the store to say that (1) you can't try on pajamas; (2) pajamas are considered innerwear. Muji also doesn't even provide sample pajamas in the appropriate sizes for customers to try on in all the available colours/patterns. Why would a customer be compelled to buy pajamas from Muji when they can simply visit Uniqlo or some other clothes and try on and buy the pajamas from there? Also, the membership benefits really is not great and not customer-centric at all, you need to spend at least S$820 in a calendar year in order to get $2 off Muji Cafe, or S$880 just to get $8 off retail. Truly ridiculous and exorbitant! Who spends so many hundreds of dollars at Muji in one year besides the few people who purchase furniture? Really sad. 800 - 1500 miles: · Retail: $8 OFF with minimum $80 nett spent. · Café&Meal MUJI: $2 OFF with minimum $20 nett spent. 1501 miles & above: · Retail: $15 OFF with minimum $120 nett spent. · Café&Meal MUJI: $3 OFF with minimum $25 nett spent.

🟧 I always go to Muji at Ion mall because it is convenient for me.✅️ Service is good. 🙏🏻 Thanks to Ms Aisha ( counter cashier staff) for prompting me to go to Muji Plaza Singapura to get the Muji toothbrushes. ********************************* 🟪 Hi Aisha, Florence here. I rushed to Plaza Singapura's Muji and got 30 Muji toothbrushes. 🥰 THANK YOU greatly for your kind help.

I was at Muji on 22/8 around 4pm. As usual, is a crowded outlet. I was looking for a L size singlet but could not find. I checked with Wei Min (Trainee on duty). He told me to give him some time as the cashier is busy. So I told him I will return after going to another shop . Upon returning to Muji, I went back to the rack to check for size L. After a while, Wei min (carrying lots of clothes) approached me to check whether I was the one looking for size L. I was impressed by him , he is a responsible staff to make sure customer need is met. He made an effort to remember me considering there are so many customers innthecshop. Thank you Wei Min. Work hard n God bless you!

Beautiful Muji store located at B4 level of Orchard Ion. The store has furniture, clothing, kitchenware, stationery and Japanese snacks. Muji offers delivery for furniture purchases. I bought a single bed frame from this store almost 5 years ago and it has held up well. Would recommend Muji for those looking for minimalist furniture and design.

The cashier and some of the staff don't seem to understand the philosophy of a Japanese store customer service. Politeness and serving with a wholehearted attitude were missing.

Went to Muji Ion Orchard Store to look at their furnitures but was quite shocked to find two teenagers lying in the Muji bed as if it’s their own home. To make it worse, they were cuddling with each other and talking in Japanese rather loudly. However, at least they took off their shoes before going to bed. The staff did not do anything despite them being inside the bed for quite awhile.

Joanna was amazing and provided targeted assistance to resolve my Krisflyer issue. Prior to coming down, I had a frustrating exchange with the hotline people who did not understand cultural nuances and were not able to assist.

You can’t get a KrisFlyer account. The site take you out of it, you make one again, it says you already have a KrisFlyer account so now you can never have a account because you don’t know your membership number. Why is it impossible to get a flying account?!? Now I can’t get any points for my upcoming flight. Fix your website. Qantas and British Airways have much better services. Here you can’t make a frequent flyer account. Rubbish. One star.

Was there to seek clarifications on lounge access. Reception staff mentioned that we could get help via their video call stations. Reception staff was helpful as she assisted to ensure that the call was picked up. However, the staff on the line was unable to provide the answer but suggested that we seek help from the counter staff instead. Had to queue to get a queue number. Our queue number was called. Mr Fhariz Chomel assisted us with our queries. He was patient and made efforts to understand our questions. He also went the extra mile to provide additional information on the exact location of the lounge access. We appreciate his initiatives and being able to provide exceptional customer service.

Poor customer service. Had issue with billing while I had flight in cart checking out online. Called customer service while flight pending payment and they would not honor price even with submitted screen shots of price I was attempting to pay online in checkout. They asked their manager after about 30 minutes on the phone and said prices change. Price had raised 9,000 as was purchasing flights for 5pax. Not what someone would expect from supposedly a top airline!