Shop Reviews

I had such a wonderful shopping experience at Love, Bonito! From the moment I walked in, I was greeted with warmth and friendliness. A special shoutout to Denise, who truly made my visit extra special. She was incredibly polite, professional, and attentive to my needs throughout my time in the store. Denise took the time to understand my personal style and offered helpful suggestions that perfectly matched what I was looking for. Her eye for fashion and genuine interest in helping me feel confident in my choices made all the difference. I really appreciated how patient she was and how she made me feel comfortable asking questions and trying on different styles. The store itself was well-organized and had such a great selection of trendy yet timeless pieces. Overall, I left feeling very satisfied with my purchases and more confident in my style—thanks to Denise’s expert advice and kind support. I’ll definitely be coming back for more!

Made the worst mistake of not double checking after the staff at the cashier here. Asked for new piece of the set (top and skirt) but given both skirts. What's stupid was, I didn't even check. And already went back to my home country 😭 How am I supposed to wear it now? The customer service staff was actually friendly and responsive. I just regret that this happen. Can I do exchange in Love Bonito in home country? I still have the receipt. UPDATE: Ms. Jeney from the Customer Care has assisted a great deal. She helped me liaise with the retail store and help find a solution. Despite everything that happened, they have a great CS support team.

I had a fantastic experience with Denise staff at Love Bonito. She is friendly, attentive, and incredibly knowledgeable about the products. Her service felt personalized and genuine, which made my shopping experience smooth and enjoyable. I really appreciated her professionalism and positive attitude. Highly recommend this store!

Horrible ! I’m a foreign customer and purchased 11 pieces of outfits from Ion branch and only to find one of the skirt they gave me was wrong after I returned to my country . There is no phone number that I can contact and I’m so disappointed that I didn’t get the skirt that I loved instead I was given a dress that look very similar except that it has 2 strings to tie on shoulder as a dress . Same color same design but it was not my skirt ! Why do they give you a new piece in plastic bag at the counter when paying but not open to show customer . I know we are supposed to check but the dress and skirt looked very similar in the plastic bag you wouldn’t have thought to open and check . Totally disappointed!! This is an update of the disappointment I had as I described above . With a suggestion from a friend I managed to contact love bonito on email . The customer service was really helpful and quick in their responses . After 30 emails back and froth, I managed to changed my skirt at another outlet at my convenience . I do appreciate their efforts and I bought another 2 psc from them . I will still continue to buy from them .

Had my Book A Stylist session with Qeela! Great experience with her and very satisfied with the picks she prepared both beforehand and on the spot. She took the initiative to send an email to me asking for more personal preference about my style. She was also friendly and did not mention about the time (supposed to be 1hr but went overtime). Overall happy shopping experience ending with a bunch of clothes with a different style I didn’t think I could hold :)

It was a good experience shopping yesterday at LB and it was only possible with Salsa (I hope I got her name correct) as she came to offered her help to put our selection in the fitting room and help us to get the sizes and new pieces. Her service was impeccable, always with smile and gentle voice. However a couple of her colleagues were quite unpleasant and intruded in our fitting rooms to check if we kept to the 6 pieces guidelines. Thanks to her we left with huge buys else we would have left empty handed unhappily.

I had a great shopping experience at Ion store thanks to Uzair and Jophiela. From the moment I walked in, Uzair greeted me with a warm smile. He took the time to explain where’s the latest launches in store and offered honest and helpful advice without being pushy. Jophiela was cheerful and welcoming. Her knowledge about the product was impressive, and she made great recommendations based on my needs. They have made my shopping experience smooth and enjoyable. Thank you for the fantastic service!

I did a "Book A Stylist" session and was blessed with Jophiela - amazing session!!! Jo was bubbly and enthusiastic, wise and understanding with her recommendations and understanding of (my) budgetary concerns. Note, I am the one with serious fashion challenges 🥲, and I super enjoyed the whole session from the first minute. Feeling very much more inspired and confident with my haul from LB, thank you so much Jo!

May wife and I had a wonderful experience at Love Bonito! The staff, Ms Daisy, provided excellent service. She was patient, knowledgeable, and offered valuable feedback on the dresses my wife had tried on. Her honest opinion on whether the dress suited her or not was really helpful. I'll definitely be back to shop again together with my wife. Highly recommend Love Bonito and Daisy for their great service!

Had a nice time trying on the clothes and the staff were all so warm and helpful. Special thanks to Sarah who painstakingly helped me remove the fuzz off 2 cardigans that were last piece on the rack. Made them look as good as brand new again!