Shop Reviews

Tried the new chocolate series but I found the breads to be too sweet for my liking. I quite like the cake and croissant cracker though — the former had a good balance between chocolate and coffee while the latter was nice and crispy (esp the chocolate part). Instagram/TikTok: @smolbelly

I returned and was served by Jeff and CY. Both are very patient and committed to do their best. I also want to give credit to the staff at the door who serves me water immediately. Got a lovely pendant for my daughter's graduation.

My mum and I were assisted by Margarita & stylist Gordon (hope I got his name right!) few weeks back and today we were assisted by Mannde. Both times our experiences were wonderful ♥️ we didn’t have an appointment previously but today we did. All of them were bubbly and warm, making us feel right at home. They also went a long way to find us the bags that we had in mind and styled them for us ☺️ We will look for them whenever we come back in future! 💙 Thank you for assisting us 😊

Nice bag. Great customer service. ❤️ it! It is good to pamper ownself whenever I reach a milestone of my life! LV is nice brand.

Went in to Lv Ion. Was greeted by SA Danny, was looking around to look at their jewellery. Beautiful as always. But indecisive of which to get but Danny was very patient in attending to me. I left without buying anything because everything was very pretty and really couldnt decide which to get. But i am very pleased with the service from Danny and will definitely be back to get the bracelet.

Please have a better after sales service. Provide no solution. Staff will only repeat the same thing again and again to let you agree with them. And sent you off. They only can provide service when you buy from them they can earn and not service after that.

Staff at ION are uneducated & so sarcastic towards customer. Unwillingly to provides a proper after sales service. I am wondering why LV offers after sales service where else the staff is not helpful? They should not forget that I am a customer who purchase and give them sales. Yet, they act so arrogantly without knowing their position. It’s a bad experience. They give me the bad impression and bad reputation to LV brands.

I sent my wallet for repair. As per advise by hotline CS there’s batch which had leather which is sticky. Occasionally I would rotate for use.in total less then 1mth of usage. Until Jan I realise the zipper compartment was sticky. Sent in for repair. Nothing is done. But was quoted $1600 to replace the wallet lining leather. When a new wallet would cost not more then $1400. Being a LV fan I think this is the last I will ever buy again. As due to its inferior quality. My other Chanel /Hermes stuff more than 20years. Never had this problem At all. So now I know which is a more reliable brand.. As am shock reading have whom got stinky smelly bag?? But my sticky defect lining leather wasn’t acknowledged.And result was due to humid. But it doesn’t happen for my other bag or wallet??

Just want to share my LV experience with my LV Advisor, Ms. Siti Zulaikha when I dropped by at the ION LV store. She was very accommodating, gave us a warm welcome and smile. Her expertise and patience to me that night was way above expectations, as I’m having a hard time choosing which bags would I buy. Overall, I would like to commend her for being so true and dedicated to her work. I would definitely look for her, if ever I’m planning to buy once again from the store.

I don’t think I’ll ever come back to LV Ion. The sales associate (Jason W) was not friendly — he didn’t smile and didn’t seem welcoming or willing to assist me. Was it because I was dressed casually? Better to go to another LV boutique Not recommended 👎