Shop Reviews

Visited this outlet on 5 July and was assisted by Damien who was friendly, helpful and professional. I came with my mum to get a birthday gift for my dad and we weren’t sure what was popular for men's wallets. Damien guided us through the options and kept us updated on the engraving status. Great service. Highly recommend Damien!

I just wanted to say how much I appreciated the excellent customer service I received from Ms Winni Soo.The representative was incredibly helpful and patient with my questions. And she also helped me with an item exchanged too. She went above and beyond to resolve my issue quickly and efficiently. It's refreshing to encounter such professionalism and dedication. Thank you for making my experience so positive!

Upon entering Louis Vuitton Ion, a sales associate named Velson greeted me and inquired about my intentions. He demonstrated a similar item to what I was seeking, despite the absence of a designated display. Velson assisted me in making the purchase, and the following day, my order was ready. He extended an offer to deliver the item to me, which was a thoughtful gesture. Furthermore, he went above and beyond to guide me through the registration process with the Ion appt point system. The service provided by Louis Vuitton Ion was exceptional compared to MBS. I express my gratitude for making my day.

I bought Odyssee $4.250 but the attitute of the Sales is not good, he never smiled. We don't feel the repect. He supported to charge but said that "The last chance". Takashimaya is better, i had mistake when come back to take, i should go to Takashimaya. Rcm everybody go to Takashimaya.

A terrible and unfriendly LV store. Brought in an item to get hot stamped that I purchase from another LV store that their machine was down. Should be a courtesy and take 5 minutes but said have to wait 3 days and the store had 5 people in it. Very poor service. I love LV and have bought items here in the past but will not recommend this location.

Yesterday, I went with my mother to buy a bag. The female employee who assisted us had middle apart, shoulder-length hair and acne skin. She was very impatient and answered our questions arrogantly, not friendly, making us uncomfortable. We looked at about 4 to 5 bags in total, and in the end, we were interested in two. After deciding not to continue, she expression looked unpleasant and didn’t say a word as she packed up. We ended up buying a bag from a male salesperson, who was much friendlier.

Had a nice time trying on the clothes and the staff were all so warm and helpful. Special thanks to Sarah who painstakingly helped me remove the fuzz off 2 cardigans that were last piece on the rack. Made them look as good as brand new again!

Horrible ! I’m a foreign customer and purchased 11 pieces of outfits from Ion branch and only to find one of the skirt they gave me was wrong after I returned to my country . There is no phone number that I can contact and I’m so disappointed that I didn’t get the skirt that I loved instead I was given a dress that look very similar except that it has 2 strings to tie on shoulder as a dress . Same color same design but it was not my skirt ! Why do they give you a new piece in plastic bag at the counter when paying but not open to show customer . I know we are supposed to check but the dress and skirt looked very similar in the plastic bag you wouldn’t have thought to open and check . Totally disappointed!! This is an update of the disappointment I had as I described above . With a suggestion from a friend I managed to contact love bonito on email . The customer service was really helpful and quick in their responses . After 30 emails back and froth, I managed to changed my skirt at another outlet at my convenience . I do appreciate their efforts and I bought another 2 psc from them . I will still continue to buy from them .

Balqis takes my preferences into consideration when recommending clothes that suit my style and skin color. As I already have a number of clothes from Love, Bonito, I asked for suggested pairings I can consider based on my current wardrobe of clothes. She asks if I already have certain type of tops and bottoms to consider for layering options as I told her I have colored blazers I want to layer with, and after the session I now have much better ideas and am more confident to pick out clothes to wear without concern whether my clothes go well together. Overall I enjoyed my experience with her !

Working with Jophiela (Stylist Advisor) has been an absolute best-in-class experience. She’s a true game-changer when it comes to personal style. From our very first consultation, she took the time to truly understand not just my wardrobe needs, but also my personality, lifestyle, and goals. Felt authentically me—only elevated in every way. Jophiela has an incredible eye for detail and a deep understanding of what works for different body types, color palettes, and aesthetics. Every outfit she curated made me feel confident, polished, and effortlessly stylish. Whether it was for everyday wear, a special event, or a professional upgrade, she absolutely nailed it. Beyond her fashion expertise, she made the entire experience fun, empowering, and completely judgment-free & most importantly patience.