Shop Reviews

Had a pleasant shopping experience at Love, Bonito in ION today. One of the staff members, Jophiela, was warm, friendly, and very helpful in assisting me with items in specific sizes. She also shared some useful fashion tips, which I truly appreciated!

u can buy home appliances, fashion goods and many house hold products in one shop. i bought home use cushioned slippers a few times there because the normal supply have stop since the COVID 19+ 2. Apparently they supply better quality slipper. I will carry on buying home use slippers there until i have tips for better slipper elsewhere or the normal supply resumes. Nothing more than that...

On Saturday, April 12th, I bought a man shirt at Muji ION Orchard for my husband. After back to Jakarta I realized that the price tag was 28 SGD but the cashier counted twice to 56 SGD. Can I get the refund for this ? MUJI ION Orchard you can reach me privately.

Went to Muji Ion Orchard Store to look at their furnitures but was quite shocked to find two teenagers lying in the Muji bed as if it’s their own home. To make it worse, they were cuddling with each other and talking in Japanese rather loudly. However, at least they took off their shoes before going to bed. The staff did not do anything despite them being inside the bed for quite awhile.

Beautiful Muji store located at B4 level of Orchard Ion. The store has furniture, clothing, kitchenware, stationery and Japanese snacks. Muji offers delivery for furniture purchases. I bought a single bed frame from this store almost 5 years ago and it has held up well. Would recommend Muji for those looking for minimalist furniture and design.

Staff Deviana was very helpful assisting me to get the correct sizes, she was folding the clothes near to the fitting room and she help me to get another sizes. The negative point of this outlet, after make payment there's no paper bag, according to the cashier they run out of it.. Another week I came again n still no carrier bag n told me to buy the tote bag. Is this a marketing strategy to push for the sales of your tote bag.

The cashier and some of the staff don't seem to understand the philosophy of a Japanese store customer service. Politeness and serving with a wholehearted attitude were missing.

This may not be the flagship store, but this MUJI has a great selection of everything! Great location at ION Orchard, with a lot of other great shops in the mall. From household items to snacks, men’s clothes, women’s clothes, kids clothes, shoes, luggages and more, it’s nicely spaced out and makes it easy to walk around, even with a crowd. Price is always worth the quality, but also reasonable! Will definitely be shopping at MUJI for our next home, and highly recommend the kids clothes - they are reasonable and great quality, and nice and soft!

A black shirt young lady trainee almost ruined our good impression of the Muji brand by her half-hearted assistance, despite our advice on what’s right customer service should be. Luckily, a team of 2 Malay young ladies trainee(s) / staff at the Cashier showed us what Muji service is all about by checking the stocks on the computer, Somerset store and showing us the pictures. The Muji ION management should reward these professional Malay young ladies and provide better training to the other staffs. This happened on Thursday, 24 April 2025 at 4 pm.

Muji store policy dictates that you can't try on pajamas and pajamas are considered 'innerwear' and 'staff have to retie the packaging' (a lazy excuse) but there are no signs in the store to say that (1) you can't try on pajamas; (2) pajamas are considered innerwear. Muji also doesn't even provide sample pajamas in the appropriate sizes for customers to try on in all the available colours/patterns. Why would a customer be compelled to buy pajamas from Muji when they can simply visit Uniqlo or some other clothes and try on and buy the pajamas from there? Also, the membership benefits really is not great and not customer-centric at all, you need to spend at least S$820 in a calendar year in order to get $2 off Muji Cafe, or S$880 just to get $8 off retail. Truly ridiculous and exorbitant! Who spends so many hundreds of dollars at Muji in one year besides the few people who purchase furniture? Really sad. 800 - 1500 miles: · Retail: $8 OFF with minimum $80 nett spent. · Café&Meal MUJI: $2 OFF with minimum $20 nett spent. 1501 miles & above: · Retail: $15 OFF with minimum $120 nett spent. · Café&Meal MUJI: $3 OFF with minimum $25 nett spent.