Shop Reviews

Horrible ! I’m a foreign customer and purchased 11 pieces of outfits from Ion branch and only to find one of the skirt they gave me was wrong after I returned to my country . There is no phone number that I can contact and I’m so disappointed that I didn’t get the skirt that I loved instead I was given a dress that look very similar except that it has 2 strings to tie on shoulder as a dress . Same color same design but it was not my skirt ! Why do they give you a new piece in plastic bag at the counter when paying but not open to show customer . I know we are supposed to check but the dress and skirt looked very similar in the plastic bag you wouldn’t have thought to open and check . Totally disappointed!! This is an update of the disappointment I had as I described above . With a suggestion from a friend I managed to contact love bonito on email . The customer service was really helpful and quick in their responses . After 30 emails back and froth, I managed to changed my skirt at another outlet at my convenience . I do appreciate their efforts and I bought another 2 psc from them . I will still continue to buy from them .

I was at Muji on 22/8 around 4pm. As usual, is a crowded outlet. I was looking for a L size singlet but could not find. I checked with Wei Min (Trainee on duty). He told me to give him some time as the cashier is busy. So I told him I will return after going to another shop . Upon returning to Muji, I went back to the rack to check for size L. After a while, Wei min (carrying lots of clothes) approached me to check whether I was the one looking for size L. I was impressed by him , he is a responsible staff to make sure customer need is met. He made an effort to remember me considering there are so many customers innthecshop. Thank you Wei Min. Work hard n God bless you!

🟧 I always go to Muji at Ion mall because it is convenient for me.✅️ Service is good. 🙏🏻 Thanks to Ms Aisha ( counter cashier staff) for prompting me to go to Muji Plaza Singapura to get the Muji toothbrushes. ********************************* 🟪 Hi Aisha, Florence here. I rushed to Plaza Singapura's Muji and got 30 Muji toothbrushes. 🥰 THANK YOU greatly for your kind help.

Muji store policy dictates that you can't try on pajamas and pajamas are considered 'innerwear' and 'staff have to retie the packaging' (a lazy excuse) but there are no signs in the store to say that (1) you can't try on pajamas; (2) pajamas are considered innerwear. Muji also doesn't even provide sample pajamas in the appropriate sizes for customers to try on in all the available colours/patterns. Why would a customer be compelled to buy pajamas from Muji when they can simply visit Uniqlo or some other clothes and try on and buy the pajamas from there? Also, the membership benefits really is not great and not customer-centric at all, you need to spend at least S$820 in a calendar year in order to get $2 off Muji Cafe, or S$880 just to get $8 off retail. Truly ridiculous and exorbitant! Who spends so many hundreds of dollars at Muji in one year besides the few people who purchase furniture? Really sad. 800 - 1500 miles: · Retail: $8 OFF with minimum $80 nett spent. · Café&Meal MUJI: $2 OFF with minimum $20 nett spent. 1501 miles & above: · Retail: $15 OFF with minimum $120 nett spent. · Café&Meal MUJI: $3 OFF with minimum $25 nett spent.

A black shirt young lady trainee almost ruined our good impression of the Muji brand by her half-hearted assistance, despite our advice on what’s right customer service should be. Luckily, a team of 2 Malay young ladies trainee(s) / staff at the Cashier showed us what Muji service is all about by checking the stocks on the computer, Somerset store and showing us the pictures. The Muji ION management should reward these professional Malay young ladies and provide better training to the other staffs. This happened on Thursday, 24 April 2025 at 4 pm.

This may not be the flagship store, but this MUJI has a great selection of everything! Great location at ION Orchard, with a lot of other great shops in the mall. From household items to snacks, men’s clothes, women’s clothes, kids clothes, shoes, luggages and more, it’s nicely spaced out and makes it easy to walk around, even with a crowd. Price is always worth the quality, but also reasonable! Will definitely be shopping at MUJI for our next home, and highly recommend the kids clothes - they are reasonable and great quality, and nice and soft!

The cashier and some of the staff don't seem to understand the philosophy of a Japanese store customer service. Politeness and serving with a wholehearted attitude were missing.

Staff Deviana was very helpful assisting me to get the correct sizes, she was folding the clothes near to the fitting room and she help me to get another sizes. The negative point of this outlet, after make payment there's no paper bag, according to the cashier they run out of it.. Another week I came again n still no carrier bag n told me to buy the tote bag. Is this a marketing strategy to push for the sales of your tote bag.

Beautiful Muji store located at B4 level of Orchard Ion. The store has furniture, clothing, kitchenware, stationery and Japanese snacks. Muji offers delivery for furniture purchases. I bought a single bed frame from this store almost 5 years ago and it has held up well. Would recommend Muji for those looking for minimalist furniture and design.

Went to Muji Ion Orchard Store to look at their furnitures but was quite shocked to find two teenagers lying in the Muji bed as if it’s their own home. To make it worse, they were cuddling with each other and talking in Japanese rather loudly. However, at least they took off their shoes before going to bed. The staff did not do anything despite them being inside the bed for quite awhile.