Singapore Airlines Service Centre operates at ION Orchard Level 4 (#04-05), housing both the main service centre and PPS Club Service Centre under one roof. Operating Monday-Saturday 8:30am-6pm and Sunday 9:30am-5pm (contact: 6223 8888), the centre focuses primarily on reservations, ticketing, and flight-related services.
Services include ticket purchases, flight booking changes, ticket issuance and reissuance, refund processing, and general travel assistance. Self-service kiosks enable check-in 48 hours before scheduled departure times, providing convenience for customers who prefer automated processing. The dedicated team assists customers requiring personal service for complex itineraries or special requests beyond automated system capabilities.
Appointments can be scheduled through the Singapore Airlines website, reducing wait times during peak periods. The ION Orchard location provides convenient access for shoppers who need to handle airline matters while visiting the Orchard Road retail district, eliminating separate trips to airport service counters or downtown offices. The combined service centre and PPS Club location creates a one-stop facility for Singapore Airlines customers across membership tiers.
6223 8888
Level 4, Unit Number #04-05
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 9:30 am
Monday
9:30 am–6 pm
Tuesday
(Today)
9:30 am–6 pm
Wednesday
9:30 am–6 pm
Thursday
9:30 am–6 pm
Friday
9:30 am–6 pm
Saturday
9:30 am–6 pm
Sunday
9:30 am–5 pm
Menu information is not available at this time.
Photo Gallery
Interior view of the Singapore Airlines Service Centre with a reception desk and waiting areas.
A model airplane on display at the Singapore Airlines Service Centre.
People queuing at the Singapore Airlines Service Centre in a modern shopping mall.
People queuing in a mall hallway, with a Singapore Airlines Service Centre sign visible.
Interior view of a waiting area with comfortable seating and a panoramic view of city skyscrapers.
People queueing at the Singapore Airlines Service Centre ION in a modern mall.
A cityscape view with modern skyscrapers and lush greenery under a clear blue sky.
A view of a shopping mall corridor with shops and people walking.
The Singapore Airlines Service Centre ION features a prominent illuminated logo and a reception desk.
Interior of Singapore Airlines Service Centre with staff and customers at counters.
Interior hallway of Singapore Airlines Service Centre with wooden panels and an airplane model.
Singapore Airlines Service Centre with staff at the counter and customers walking by.
Interior of a lounge area with comfortable seating and decorative plants.
Interior of the Singapore Airlines Service Centre with seating and service counters.
People queuing at the Singapore Airlines Service Centre ION in a mall.
Interior of the Singapore Airlines Service Centre with a long counter and chairs.
Interior of Singapore Airlines Service Centre with modern seating and blue accent lighting.
Interior of Singapore Airlines Service Centre with seating and service counters.
A Singapore Airlines A380 model displayed with information panels about cabin classes.
Interior of the Singapore Airlines Service Centre with seating areas and a reception desk.
The Singapore Airlines Service Centre ION features a prominent logo and a reception desk.
Interior of Singapore Airlines Service Centre with seating and service counters.
The Singapore Airlines Service Centre ION features a prominent logo and a reception area with staff and customers.
Interior of the Singapore Airlines Service Centre with seating areas and floral arrangements.
Usually when people have to come down it means that their online service has already failed.
So when customer come down to take Q number only to be told that customer service staff hands are tied something seems to be wrong.
Tried to redeem miles and was told that they allow accurals of miles but only upon redemption will they block the account.
PS : Kris flyer loyalty system has some big issue, mile always not awarded properly, multiple passengers in same booking, some awarded miles some not.
sadly one should not expect a loyal program system to be accurate as it is not an accounting system nor bank grade application.
Cha Haur Tom Tieu
I really feel disappointed with disgusting behaviour service staff they have.
Sitting beside me other customers have complained about the same behaviour.
If you don’t have change booking service why you selection still have booking service for the option but unfortunately unable to provide it that solution your customer service team given me is cancel it.
Customer service team isn’t responding because my booking force me only to cancel it.
I feel really disappointed with disgusting once I received my complaint your service team don’t even care our situation at all.
Good day & I won’t even recommend SIA anymore for so many years I been using it this is the best time finally other options for it.
Jonathon Pickford
Whilst the booking process and the number of staff was fine. Staff knowledge was poor and the way they treat high value customers was insulting. Both my wife and I are Gold members flying 49-50 international sectors a year. Every change costs an unbelievable penalty even with flexible tickets. The only thing premium about Singapore airlines customer service is the price. They truly have lost touch with their customer service ethics. Get ready to lose 2 customers
Ricardo Seah
As a Krisflyer member (which probably means nothing to the airline), my recent experience at the ION Orchard Service Centre was deeply disappointing. Despite being told only two people were ahead, I waited over an hour with no reassurance, while others who arrived later were served first. More than half the counters serving economy were unstaffed, which only added to the frustration. It feels like the airline no longer cares about its economy and premium economy passengers. It’s a shame, given the high standards they used to uphold, and I’ve recommended them to many.
Ari Eliefja
Sorry, but this Singapore Airline experience was an absolute FAIL. First, we waited for one hour before being helped. Appointments get priority, so they made us wait and wait. Then, when we tried to redeem our KrisFlyer $100 vouchers (given to each of us on our incoming flight because they forgot to serve the hot entree portion of our kosher meals), every product we tried to select was either out of stock, or would cost $50 extra to deliver to our seat.
Positive Reviews
Albert K
Good service once you get in.
The queue takes a long time without status.
No wifi in the lounge.
The service lady was very helpful though once sitting and assisted with executing changes.
Boon Lim Goh
I visited the Singapore Airlines Service Centre at ION today due to booking issues and was assisted by Joanna.
She was clear, helpful, and provided alternative solutions that the Call Centre couldn’t offer. The experience was smooth and pleasant thanks to her professionalism and support.
Thank you, Joanna!
Singapore Airlines, I hope you’ll recognize and reward her excellent service.
Pavithra Jayasinghe
We went there to check the possibility of changing our flight dates with economy lite tickets. We received an exceptional service from officer Jennifer Tan to change our flight dates because of a medical condition with proofs and we could able to change the flight dates not only for me for my husband as well. She was kind enough to select our seats which were suitable for me to travel as well. Thank you so much for your service.
M Lee
Was there to seek clarifications on lounge access. Reception staff mentioned that we could get help via their video call stations. Reception staff was helpful as she assisted to ensure that the call was picked up. However, the staff on the line was unable to provide the answer but suggested that we seek help from the counter staff instead. Had to queue to get a queue number.
Our queue number was called. Mr Fhariz Chomel assisted us with our queries. He was patient and made efforts to understand our questions. He also went the extra mile to provide additional information on the exact location of the lounge access. We appreciate his initiatives and being able to provide exceptional customer service.
Lahiru Ramanayake
Today i got a call from agent Roel from singapore airlines and he sorted my mothers krys flyer login issue very swiftly. He was so calm and patient in assisting me. Truly world class service. Thanks again Roel, I am amazed to see how well simgapore airlines is managed and the level of customer service they provide.
