Shop Reviews

It was one of the best days that I had in Singapore, Me and my fiancé have been looking for a beautiful watch for my birthday as his gift, until we found this Tag Heuer boutique in ION Orchard. We really love the watch that we chose! Ma’am Cynthia Lim who is very nice, big thanks to you Ma’am in assisting me on my first Tag Heuer watch! Delivered an excellent costumer service, explaining the watch in detail and the maintenance. Thank you once again Ma’am Cynthia & Tag Heuer Boutique ION Orchard.

Came twice on weekday with my little boy. Place not crowded. Need to get a shirt for hubby, both time no staff bother to attend to me. I even have to measure and check shirt size myself. Went to payment counter on male floor level, found out could not use Nets. Click on cancel and the male malay staff assume I was going to walk away with the shirt, talk to me in a loud and rude manner. Told me to just go upstairs to settle payment.

Staff very friendly and helpful. Special thanks to Nick for going the extra mile to help fix a shirt and give advise!

I would like to commend the exemplary customer service given by this staff from ZARA ION. He is incredibly kind, helpful, hardworking and knowledgeable, which makes this store my choice destination for fashion apparels. A real gem indeed and hope the Management is giving him the recognition he deserves.

The Zara was so messy, many loud tourists with no self awareness, throwing clothes everywhere. Fitting room so dirty and full of dust. Many clothes bought had stains, buttons and zippers broke after one use

The store Zara located at ion, the service is so bad. I went there on 08 May25. Wanted to purchase a white T-shirt. Request for a new piece , the staff said have to wait for 15mins, fine. When the staff came back with the new T-shirt and pass to me, and it had some stain with black marker ink on the T-shirt.(Don’t know really isit a new pc). After the staff tell me to wait for another 15mins to take another new piece for me. This is ridiculous, the staff don’t even check the item, and it wasting my time. Really nonsense. I rather go to other locations. Wanted to purchase 1 clothes also so difficult. The service is really very bad.

One of the biggest Zara store in Singapore, also one of the earliest store that opens at 10am! A huge selection in women's clothing. Usually quite busy but staff are able to get new pieces. Lots of fitting rooms but can form a queue over the weekend. Highly recommend as it is quite well stocked.

I want to express my sincere appreciation for Sya at Zara Orchard. He went above and beyond to assist me during my visit, showing a level of dedication and attentiveness that truly stood out. Not only was he cheerful and friendly throughout, but he also took the extra step to show me a sample insole from his own shoes, just to help me better understand the fit, as the pair I was trying felt slightly big for my size. On top of that, he personally helped search for the right size I needed, while other staff simply directed me to look on my own. Sya’s initiative, patience, and warm personality made a big difference in my shopping experience. He is a true asset to the team, and I really appreciate the effort he put in. Thank you, Sya!

I found some staff to be quite careless and rude in their attitude. I don't understand why the staff chose to be rude when it would have been easy to speak politely. In my experience, people in other countries are generally much more courteous. It's unfortunate.

I saw a pokerdot dress from Zara on the FB advert and wanted to try it out. The store assistant (Sophia) told me they need 10 to 15 minutes to bring out the piece and it'll be placed at the "collection items" stand. My name and phone number were taken for them to notify me. I waited more than 20 minutes at around that stand, and eventually asked another staff about it. He checked and told me that it was "REJECTED". I was furious. If the request cannot be fufilled, someone should have the courtesy to inform the customer. Otherwise, what for taking down the contact info?? This is really bad customer service. I shall not patronize the store any more.