Shop Reviews

The cashier at this outlet was extremely unprofessional and rude. They insisted that we operate the Ion Rewards machine ourselves, showing no willingness to assist. On top of that, vulgar language was used, which is unacceptable. We also did not receive a receipt for our purchase. I strongly recommend the management review the CCTV footage and transaction records to address this matter. Unfortunately, this experience has convinced me not to return to this outlet again.

I was wondering why the reviews are so polarised - most give 5 stars or 1 star. After entering the store, I could see why. Initially, Kevin was tending to my queries and I requested for samples. Then when he was about to provide the samples, this middle-aged lady swooped in, took over, and shouted “what samples?!”, as if I’m a random beggar. She also mispronounced my name but I guess I’ll give an auntie some slack. I was already intending to buy 1 or 2 products as I have heard good reviews. Since the customer experience was so bad, I will go to another store to purchase them instead.

Wow. I have to say service was very good. Hazel put me at ease when handling my queries. She was very patient and gave good recommendations. Back home., love the product too. Will come back.

Received excellent service from the consultant. She wasn't pushing me to buy more products. That's what I really like about Kiehl's. They know their products are great and we will naturally come back to buy more products. I am already on my fourth product and really love their pricing and quality.

Do not visit this store at all !! Not even worth 1 star. The staffs are not honest.

Came to get some samples (I signed up for this with your marketing team), as I was on the hunt for a new skincare brand. Staff was obviously uninterested to serve - Maybe ask your HQ team not to run such promotions if the team on the ground won’t cooperate?

Alson was great in explaining the products.Thanks for accomodating me

Thanks for jovin.She is very nice.

The buying experience at this boutique was pleasant when I'm new to the brand. They created customer profile/account for me. My feedback is their online service was extremely poor. I could not activate my online account using my mobile number. Contacted the customer service via WhatsApp, they could not resolved it after waited for a week and did not update me. Tried today still unable to activate my account. Wanted to purchase items using the mid-year vouchers but unable to do so. Such a shame to a reputable brand having a poor e-commerce support.

I was interested to get the Clearly Corrective Dark Spork Solution and ask for samples to try but the man there told me they do not have anything to try but when i go Tangs, the lady gave to me. I don't know if they really don't have but don't look down on people on mobility scooter la. I am really keen to buy but need to try if i can accept the smell and if i am sensitive to it. Date 23rd Oct 2020. Time: 11 plus to 12pm.