Shop Reviews

I’ve been using TUMI for over 30+ years and the reason I continue to be loyal to the brand is their level of customer service. There was a brief moment a few years back when I considered switching to Rimowa and all it took was contacting the Rimowa store on Orchard and immediately realised the level of customer service was not there at all. I called the ION TUMI store and the service was and continues to be impeccable. Today I purchased my fourth 19 Degree Aluminium piece to complete the full set and again the service was spot on as always. Wee Li and Liz are exceptional when it comes to service and attention to detail. Thank you for paying close attention to who you put in your stores as they represent the TUMI brand. Excellent work! Thank you.

I recently visited the Victoria’s Secret store at ION and had an exceptional experience. Ms. Krisha provided outstanding service, helping me find the perfect innerwear by offering expert sizing advice and color guidance that suited my skin tone. I was truly impressed by her professionalism and attentiveness. Nevertheless,Adriana’s warm welcome set the tone for my visit, seamlessly passing me on to Ms. Krisha, who exceeded my expectations. I wholeheartedly appreciate their dedication and believe Victoria’s Secret would benefit from having more staff like Ms. Krisha and Adriana.”

My first purchase in VS ION Branch. Ira was fantastic! Not only did she help recommend the perfect bra, she was just so helpful, patient, polite and friendly!! Ira's great help assisted me with purchase of 4 bras! Thank you, Ira💕❤️ Shopped on Friday, 22 August 2025, 2030 hours. …

I had such a lovely experience at the Victoria’s Secret Ion Orchard store! I came in to browse some fragrances and was assisted by Emily, who was incredibly kind, attentive, and knowledgeable. She patiently helped me find the perfect perfume set, explaining each scent and giving me time to decide without any pressure. Her warm smile and genuine service made my visit extra special. Thank you, Emily, for making my shopping experience so pleasant. I’ll definitely be back!

Fantastic service from the moment we entered the shop till we pay and left. Janelle was very attentive and helpful in recommending us what to get as a gift and ensuring that our purchase was valued for money. But one good point about her service was I like how she didn’t pressure us into buying unless any other typical salesperson. And after knowing that we are getting it as a gift, she even offered gift wrapping. She and her other colleagues even sprayed bombshell perfume onto the wrapped package, showing amazing details and care into the purchase. I’m not paid to do this but the moment I left the shop, I feel Janelle and her colleagues that day (Monday, 14 July) really did a wonderful job that it leaves me a lasting impression that they really deserves a good review and more. I hope the management do reward their employees for this and show recognition for their passionate service.

Saw how much tiktok raved about the Bare Vanilla perfume and honestly it’s 100% worth the hype it smells so amazing, the staff there Zachary(if i remember correctly) was super helpful and in the evening when we came back, there was a lovely lady that helped us with the purchase too! She was really sweet in helping the surprise and I really appreciate it. Don’t sleep on the service and the perfumes here i swear it a huge change and i love it!! Also the perfumes had a $179 promotion which is super worth it!! Will be back again soon for more vs purchases!

I had a lovely experience at Victoria’s Secret ION thanks to Devi! She was so attentive and really took the time to understand what I was looking for in a perfume for my best friend’s birthday. Her recommendations were spot on, and I’m confident my friend is going to love the scent. Devi even helped me with the gift wrapping, which was such a nice touch. Thank you, Devi, for the amazing service!

A perfect place for your Victoria Secret items and the staffs here are just super nice! Thanks, Zac and Krisha for assisting me🤍❤️ …

I had a great experience with Mr Chua]! He were friendly, knowledgeable, and very approachable. He took the time to understand what I needed and gave helpful recommendations without being pushy. His product knowledge was impressive, and their warm attitude made the whole shopping experience so pleasant. Excellent service — thank you for going the extra mile!

Assistant Zachary was really nice and helpful, wasn’t pushy with his promotion but instead was very genuine in helping us finding the perfect gift. He was so patient and super knowledgeable, He gave us the best experience and i would definitely come back just for him!