Shop Reviews

Great selection of TUMI products, Mabel and Lance are amazing customer service representatives! Patient, helpful and kind….Thank you!

Was looking for a backpack and Liz attended to me at the Tumi Orchard Ion boutique. Her warm smile set the tone for her impeccable service. I took a really long time deciding but she is always patient and attentive and also strikes the balance between being helpful but yet giving me space. Thank you so much for everything!

I would like to comment on Liz who works here. She displays positivity that radiates from head to toe. She greeted me with a big smile. I wasn’t sure what to buy but Liz helped me to take a look at all the options. I am very happy with my purchase. Thank you for your wonderful service, Liz.

It was my first time visiting ION TUMI, and the experience was ruined by the staff’s cold attitude (LIZ) No smile, no help, just silence and judgmental look. Truly disappointing. From the moment I entered, she seemed disinterested and dismissive. I had to wait for 20 mins before she could serve me. When I asked questions about the differences between two bags, her responses were curt and unhelpful, as if I was inconveniencing her. She made no effort to explain features or offer alternatives. At one point, she even walked away mid-conversation without excusing herself. I ended up purchasing the navigation bagpack for myself and wanted to do engravement. Throughout the engraving process, she did not even explain to me anything about the colors and fonts available and just stayed quiet. I felt like I was the SA instead. To make things worse, her body language throughout the interaction was cold and closed off. No smile, no courtesy, and frankly, no professionalism. I stood there feeling unwelcome, unimportant, and frankly a bit embarrassed that I had expected a better experience. For a premium brand like TUMI, I expected a much higher standard of customer care. I left the store feeling unvalued as a customer. Would not return for sure!! PLEASE DO SOMETHING ABOUT LIZ!!

It was an absolute pleasure shopping Tumi Ion, Sam was so helpful and willing with my surprise purchase for my partner. Thank you for helping to rush on the delivery and for your patience throughout. My partner love the surprise and was so happy with the luggage. Thank you Sam!

As a World Traveller, I have been searching high & low for the past 2 years buying from at least 4 brands of luggage from Planet Traveller and have never been satisfied with any of it. I had to keep selling them off at Carousell. Today, I can tell you that TUMI is one of most beautiful brand one can find in Singapore. I feel so fortunate to discover it recently. I made a mistake of thinking they have “Manly” looking backpack. So I brought a brand new Briggs & Riley travel work backpack few weeks ago. Until I saw that grey backpack today. It was truly “Love at first sight”. It’s so feminine and stylish even for a young lady. Their design is incredibly unique and beautiful. I can’t stop staring at them now. It comes with free multi-colour name initials engraving. By the way, they do provide free “Same Day” delivery and Mabel even WhatsApp me to make sure I received them— Undoubtedly a top notch service! Thank you Mabel & team for your excellent & patient service! 🤩 P.S I wasted at least half the cost of my current new travel set buying from other premium brands. I wish I had discovered TUMI first!

Visited the ION store for repairing 4 suitcases. The store is a delight to visit especially the exclusives section which is a very nice private space to view new arrivals. Eden the Brand Ambassador was super helpful. He repaired one of my bags on the spot and registered the other 3 bags for workshop repairs. I didn't need to carry any documents or anything else. He was extremely courteous, offering us to sit down comfortably while waiting.for the repairs to be done. This kind of service makes me come back to Tumi every time. Great job Eden and Team Tumi. Keep it up.

I sending my flap card case for repair (zip issue) on July 26, 2025. A young lady provided excellent assistance and was very helpful and friendly. Unfortunately, I forgot to ask for her name. Overall, the service was great.

Visited the Tumi Ion Orchard flagship store, and was served by Mabel. Service was professional yet warm, with good product knowledge as well. Was also ushered into the VIP room which had beautiful displays of Tumi products as well as autographed Tottenham Hotspur memorabilia. Also had a good chat with Adan & Hirzi, and knowing I am a life long Spurs fan, they offered to share photos & videos of the exclusive event held a few days back. Also got the very last piece of hand signed postcard by Son Heung Min which made my purchase even more special! Sincerely appreciate the kind gesture and great service rendered. Will be back again in the near future. Thank you.

Had a great shopping experience in Tumi with Eden. A very upfront and helpful Tumi staff who went out of his way to serve us and even showed us the greatest Tumi experience. We will strongly encourage anyone who is shopping for travel items to visit Tumi, ION and ask for Eden. Never a boring day with Eden, plus nice coffee too. 2 thumbs up, great advice, service and great job, Eden! Thank you.