Shop Reviews

Such bad experience regarding payment and service..?? Can't tell if the person in question is a full-timer or part-time staff but he had a condescending tone and scoffed at the other 2 older customers that needed help maneuvering the kiosk as well as me? When we visibly needed help he obviously looked like he could care less and was just on his phone with us INFRONT of him looking at him for help.

Lol very rude and condescending staff. Middle-aged bespectacled pinay lady barking at all the customers who were patiently waiting in line. I would think error messages on the self checkout machines should be dealt with by the staff not the customers in queue.

Payment is extremely messy as there is no guide on where to queue, where to weigh the dried goods etc. There was also no staff present to assist, one appeared after a while and was very impatient with customers. Used a very condescending tone ‘ok you’re done!’ to the customer before me, who was figuring out which payment mode to choose. Not something I’d expect to see at Ion Orchard.

Hey Jasons, for the price you charge, your can't save on the electricity for your chillers. And the staff hides in the office with no one at the self service kiosks that frequently require "assistance". Absolutely the lousiest market with no staff when needed and complain when asked

Cashier is not easy to use. Especially for tourists. Bad attitude from short hair, glasses lady, around 45-50 years old. When asking help to check out using their machine she slam the computer and raise her voice. I asked her nicely, kindly check your cctv at around 1:55 pm on 4th of August. She should watch her nasty behaviour

A small supermarket within ION, with a good selection of wine and beer, plus snacks. If you need more choices or fed up with the self checkout counter, it would be better to go Cold Storage at Ngee Ann City B2 or Paragon B1.

Great experience here - thank you Fay for such excellent service! She was so helpful to explain the features of the products on sale and has an eye for detail. Ended up walking out with 2 brand new bags - great that Crumpler provides large orange reusable bags too! Service line should learn from her and this experience; have a great day fam and all the best! 🔥

Was served by a plump male staff today at 8.44pm at Ion Orchard store. He was very impatient and raised his voice while I asking 2 simple questions. This company should really think of retrain their staff and focus on basic manner in serving customer. So rude!

Stuff is quite unique, but quality is quite uneven. Many of the edges are clearly uneven, tags are wonky, and colours of the same colourway look different irl. You have to compare. Staff is ... A big reason for everyone to try another brand... Don't think I will come again actually unless there is a new phenomenal bag... In which case I will get online rather than here!

We visited the store around 21:40 20th July and intended to purchase a bag. Just the moment picking up a blue color one, the male staff approached and shouted at us loud??? He was very rude and extremely unprofessional. We can’t even try the color??? What happened to your staff training? He is the worst staff that we have ever met in life!