Shop Reviews

I wanted to buy an exfoliating cleanser but I was forced to buy something I didn’t want because they no longer have it. Apparently they kept on forcing me to buy the cleanser and the staff who’s a women there quite young was being rude and was not helpful at all. Please train your employees to have more product knowledge and proper etiquette. Her tone makes me feel like I did not know what I was talking about when in fact it was her that did not know what she was talking about. I’ve been a client of fresh for many years and spent at least $1000 on their products.

I was served by a lady called Yi Wen. I went in to purchase my usual soy face cleanser, but ended up purchasing a toner as well. Yi Wen was not pushy at all, in fact, she patiently explain many products and what could suit my skin type. She is so informative and genuine in her service. Highly impressed with her service!

Had an incredible experience with Maggie (Fresh @ ION Orchard)! Her service was absolutely top-notch—warm, professional, and attentive from start to finish. She has extensive product knowledge and took the time to recommend exactly what suited my skin. The facial was amazing, not just relaxing but also super effective, and she even shared simple techniques I can use daily to maintain the glow. Definitely coming back! Highly recommend Maggie for anyone looking for expert skincare and a rejuvenating experience.

Went for their complementary facial few weeks ago and was attended to by King. King's customer service has is impeccable ever since a few years ago. He was not pushy in terms of products, and he has given great insights and displayed knowledge in the products that he has recommended. He has followed up on my current facial skincare routine and also recommended products that I may like/great for my skin. I am glad to be attended by King, and I do hope that his efforts will be rewarded. Absolutely great service! 10/10 would go back again

first time entering the actual Fresh store instead of browsing online or at Sephora. the lady there was super friendly and helpful! (i think her name was yi wen or something like that? she said she’s usually stationed at the Ion outlet and she has cute eye makeup) love how informative she was and enthusiastic about the brand and its products. so thankful for this experience and my little haul :)

Went down for a hand pampering session at Fresh@Ion and had an amazing experience with Isabelle! She slowly brought me through the whole process and explained everything in detail and with passion. She also enquired for my skin type/ concerns before recommending a skincare line for me to try. Thank you so much for the spectacular experience! will definitely come back to patronize again!!

I recently visited the Armani Privé store at Orchard Ion to purchase a wedding anniversary gift for my wife, and the experience was both pleasant and professional. Eric, the store assistant, provided outstanding service. He warmly welcomed me and took the time to understand the occasion and my wife’s preferences. His extensive knowledge of the Armani Privé fragrance collection was evident as he carefully guided me through the scent profile, explaining the scent’s unique notes and the beauty of the fragrance. Eric’s attention to detail truly elevated the experience. He beautifully wrapped the gift and included a handwritten note wishing us a happy anniversary, adding a heartfelt personal touch. I was also thrilled to learn that the purchase came with a gift box containing seven additional items, including a lip gloss, foundation, and three other perfume vials. Since I wasn’t confident in selecting makeup colors or foundation shades, Eric went above and beyond by referencing a photo of my wife to expertly guide me toward products that complemented her skin tone. Thanks to Eric’s professionalism and enthusiasm, selecting the perfect gift felt seamless and enjoyable.

visited the store yesterday wanted to try out the fragrances. Was served by Eric and he is so fun and passionate in telling me the stories about Armani fragrance. I end up with Stronger with you intensely. I was very happy with the experience and Armani is Stronger with Eric !

My experience at Armani ION has been exceptional! Beauty Advisor Eric was so friendly and help me get a foundation that matched my skin and he did simple makeover for me which was really nice of him I really appreciate it. Thank you once again! 🩷 …

Visited Ion branch last Sat thinking of just getting the cushion refill but ended up with extra eye shimmer and blusher. Eric provided an excellent professional service to do my eyes until so nice I couldn't resist the eye shimmer. The lip gloss color he recommended is also very nice but I had too many so resisted the temptation.