Crumpler ION

Disappointing experience with the male staff. During our first visit, we noticed that the display bag was badly scratched. When we brought it up, the male staff dismissed it, claiming all bags had such scratches. However, we pointed out another bag in better condition, to which he simply replied that it was "rare." We eventually decided to place an order, but during collection, while my husband was entering his details, the same staff came in and abruptly took the device away without saying a word, forcing my husband to re-enter everything. This lack of professionalism and courtesy left a very negative impression. Please think twice before visiting.

Buyer beware! Crumpler Singapore does not have a physical service centre and request for repairs are done online. I wrote in to request for a repair on the shoulder straps of my backpack in May this year and have yet to receive a reply. Sent again in Aug and still not reply. Brings the Lifetime Warranty claims into question. The store staff can't accept the item and they don't even know where the service centre is or even if it actually exist! Bad one Crumpler Singapore.

I will never buy anything from Crumpler ever again. Let’s get this right, their luggages cost more than most basic brands but their quality can’t even match up. The rubber on the wheels of my crumpler luggage disintegrated. It literally crumbled all over my store room. I have about 5 luggages and even the ones I’ve had longer than the Crumpler are in usable condition and the rubber on the wheels are still in working condition. This is a joke. I called the ION store and the male stuff who claimed to be the manager, told me wheels are not covered, pls log a case online and pay for servicing. When I tried to explain to him this is not wear and tear, he kept repeating “I understand. You can pay for the wheels repair.” When I said it’s ok then, he let out a laugh. I guess Crumpler’s representatives have attitudes as poor as their product quality. Will never buy anything from Crumpler again.

No problem with the store or staff. The problem is the bag quality. This backpack started to rip at the top of the shoulder strap. I only use this pack with light loads for carryon travel on long flights. I’ve gone through many backpacks in my life from travelling across countries in my youth to up and down big mountains with back busting loads. Never had a pack fail on me. I’m quite surprised, especially for the cost. Looks good, but unfortunately total fail.

I would have to agree with the other customers below. The male associate is a bit off putting and doesn't create a pleasant shopping experience.... I would suggest other stores for duffles, totes, and backpacks if you want to just look around in peace and not feel rushed or abruptly told the price or intent of an item from behind as soon as you pick up one to look at. Does the associate think you are cheap, or is he just trying to help you save time? I don't know, but I've never experienced that anywhere else I've shopped and it comes off rude. I imagine return policies throughout Singapore are pretty restrictive unlike what I'm used to in other countries, but at least brands sold elsewhere (Boarding Gate, P. Traveller) have better quality construction and fabrics for the price they're charging. The bag I bought here (Froglet) had zippers and lining that easily got caught before I even got to wear it out the house. Furthermore, when I tested packing it with my daily work items at home, all the items fell backwards and bobbed around inside and the laptop sits firmly at an odd angle digging into your bum (not straight up)- and it was nearly $300. I wanted it as it seemed practical and unique, but that's not always indicative of thoughtful build or ergonomics- I would avoid this model as other reviews online mention. I settled for a Duffle bag for my return- those seldom disappoint, though its material doesn't feel nearly as robust as my Patagonia Black Hole, which is less money for the same size and offers a true lifetime warranty and repair. Crumpler's is a bit vague- ask all the questions before purchasing if you want to make an intentional purchase and don't like waste. I was also told they only accept exchange in store, and when I cited that the website says that in store purchases can be exchanged or give store credit, they denied being able to get store credit which was sus. Brands like Thule, Bellroy, and Eagle Creek are in the same ballpark of pricing here and offer bulletproof construction, ergonomic build, and more transparent warranties and policies. Perhaps the best items to buy here are for bikers...