Great experience here - thank you Fay for such excellent service! She was so helpful to explain the features of the products on sale and has an eye for detail.
Ended up walking out with 2 brand new bags - great that Crumpler provides large orange reusable bags too!
Service line should learn from her and this experience; have a great day fam and all the best! 🔥
Sibyl Tate
5
I didn’t get anything from this shop because the item was sold out. Nonetheless the sales lady was still friendly and informative with me about the item I was inquiring.
Although the selections is limited but I enjoy the shopping experience very much.
Nicholas Lum
5
Decided to pay this old childhood brand a visit while considering a new laptop bag for work. Was served by Daniel in the shop… truly appreciative of the wonderful service provided by him as he walked me through almost 8 different models sharing its different benefits. Great product knowledge! Crumpler! Give this chap a pat on the back! I’ll return soon to make my purchase! Thanks Dan!
ZX Wong
1
Disappointing experience with the male staff.
During our first visit, we noticed that the display bag was badly scratched. When we brought it up, the male staff dismissed it, claiming all bags had such scratches. However, we pointed out another bag in better condition, to which he simply replied that it was "rare."
We eventually decided to place an order, but during collection, while my husband was entering his details, the same staff came in and abruptly took the device away without saying a word, forcing my husband to re-enter everything.
This lack of professionalism and courtesy left a very negative impression. Please think twice before visiting.
ahmad zohri
1
Buyer beware! Crumpler Singapore does not have a physical service centre and request for repairs are done online. I wrote in to request for a repair on the shoulder straps of my backpack in May this year and have yet to receive a reply. Sent again in Aug and still not reply. Brings the Lifetime Warranty claims into question. The store staff can't accept the item and they don't even know where the service centre is or even if it actually exist! Bad one Crumpler Singapore.
Ashlee Tan
1
I will never buy anything from Crumpler ever again. Let’s get this right, their luggages cost more than most basic brands but their quality can’t even match up. The rubber on the wheels of my crumpler luggage disintegrated. It literally crumbled all over my store room. I have about 5 luggages and even the ones I’ve had longer than the Crumpler are in usable condition and the rubber on the wheels are still in working condition. This is a joke. I called the ION store and the male stuff who claimed to be the manager, told me wheels are not covered, pls log a case online and pay for servicing. When I tried to explain to him this is not wear and tear, he kept repeating “I understand. You can pay for the wheels repair.” When I said it’s ok then, he let out a laugh. I guess Crumpler’s representatives have attitudes as poor as their product quality. Will never buy anything from Crumpler again.
Anthony Valencia
2
No problem with the store or staff. The problem is the bag quality. This backpack started to rip at the top of the shoulder strap. I only use this pack with light loads for carryon travel on long flights. I’ve gone through many backpacks in my life from travelling across countries in my youth to up and down big mountains with back busting loads. Never had a pack fail on me. I’m quite surprised, especially for the cost. Looks good, but unfortunately total fail.
S S
2
I would have to agree with the other customers below. The male associate is a bit off putting and doesn't create a pleasant shopping experience.... I would suggest other stores for duffles, totes, and backpacks if you want to just look around in peace and not feel rushed or abruptly told the price or intent of an item from behind as soon as you pick up one to look at. Does the associate think you are cheap, or is he just trying to help you save time? I don't know, but I've never experienced that anywhere else I've shopped and it comes off rude.
I imagine return policies throughout Singapore are pretty restrictive unlike what I'm used to in other countries, but at least brands sold elsewhere (Boarding Gate, P. Traveller) have better quality construction and fabrics for the price they're charging. The bag I bought here (Froglet) had zippers and lining that easily got caught before I even got to wear it out the house. Furthermore, when I tested packing it with my daily work items at home, all the items fell backwards and bobbed around inside and the laptop sits firmly at an odd angle digging into your bum (not straight up)- and it was nearly $300. I wanted it as it seemed practical and unique, but that's not always indicative of thoughtful build or ergonomics- I would avoid this model as other reviews online mention.
I settled for a Duffle bag for my return- those seldom disappoint, though its material doesn't feel nearly as robust as my Patagonia Black Hole, which is less money for the same size and offers a true lifetime warranty and repair. Crumpler's is a bit vague- ask all the questions before purchasing if you want to make an intentional purchase and don't like waste. I was also told they only accept exchange in store, and when I cited that the website says that in store purchases can be exchanged or give store credit, they denied being able to get store credit which was sus.
Brands like Thule, Bellroy, and Eagle Creek are in the same ballpark of pricing here and offer bulletproof construction, ergonomic build, and more transparent warranties and policies.
Perhaps the best items to buy here are for bikers...
Au Melody
1
Crumpler lifetime warranty is a scam! I bought a cabin luggage online where the bolt (locking mechanism) on the extendable handle was too short. Hence the handle unlocked every time I rolled over a bump. Wrote in to Crumpler who claimed it was a wear and tear issue and they refused to honour their repair policy - I don’t know how I could have worn down a metal bolt ?!?
So I followed up to ask how the issue was assessed. First, I was ghosted by the customer service team. Then I followed up to name the customer service officer who had initially replied to my repair request, only then did she reply me to claim that she did not receive my email and ask me to re-send. I did so immediately but was ghosted again. It has now been a month and I doubt I’ll get a satisfactory reply from Crumpler. The brand used to be my go-to for bags but it has gone down the drain - buy at your own risk.
Joanne Chua
1
Was served by a plump male staff today at 8.44pm at Ion Orchard store. He was very impatient and raised his voice while I asking 2 simple questions. This company should really think of retrain their staff and focus on basic manner in serving customer. So rude!