Stuff is quite unique, but quality is quite uneven. Many of the edges are clearly uneven, tags are wonky, and colours of the same colourway look different irl. You have to compare.
Staff is ... A big reason for everyone to try another brand... Don't think I will come again actually unless there is a new phenomenal bag... In which case I will get online rather than here!
Logan Luong
1
We visited the store around 21:40 20th July and intended to purchase a bag.
Just the moment picking up a blue color one, the male staff approached and shouted at us loud???
He was very rude and extremely unprofessional. We can’t even try the color???
What happened to your staff training? He is the worst staff that we have ever met in life!
Yuliana De la Cruz
1
I was very happy with the bag but definitely they need more information in terms of tax claiming when you leave Singapore. After buying my bag, I request the tax return ticket for when I leave Singapore and the man at the counter told me that because I was leaving on the 3rd of January 2024, and I was buying the bag on the 30 Dec 2023, I couldn't claim tax. Absolutely wrong, I was completely able to do it... My partner bought a watch in another store and we could claim tax when leaving Singapore.
T S
1
The male salesman was not service oriented at all. First of all, I accidentally knocked down one of the bag displayed at the bench and apologised immediately to the salesman and he gave me a dirty look and without replying me, went to place back the bag. Secondly, I went to look at the sales item corner and asked if that was the only colour available, he told me off to go to the usual priced items with other colours instead. Throughout, there was not a smile or sincerity in serving me as a customer. Thirdly, when I checked with him the price of a backpack, he told me the wrong pricing. I checked the tag and asked him for rectification, he told me off that he had said the exact price as shown on the tag. He gave me the feeling that he was too proud as the 'owner' of the store to admit his mistake or to serve customers whom he thought might not be able to afford. In the end, I bought 2 bags worthed about $400 then he softened up a bit in his attitude. If not my son wanted the bags, I would not have purchased any from him at all. What a lousy shopping experience in Crumpler ION!!!
Valerie Lee
1
I'm also a salesperson myself. Today, while shopping here, I felt really uncomfortable and angry due to the salesperson's words. The salesperson handed a green bag for my son to try on, and I thought the style was practical and nice. Realized there was a black option for the bag, I asked my son which color he liked: black or green? My son said he liked green, but I mentioned three times to him that green is hard to match.
At that moment, the salesperson's tone, expression, and attitude changed. the salesperson said, “Green is the easiest color to match in the WORLD!!!! Green can match purple！ Kids should have more colors!” Then he immediately brought out a new green bag. he knows i will consume but this kind of sales service attitude!!
I just awkwardly smiled in response but was very angry inside. I didn't want to argue with him. I'm a mother, and my son was distracted by the store's camera decorations, so he wasn't focused on choosing colors. twice about his preference and explained the differences between green and black. In the end, my son still chose green, so I bought it. I respect my child's choices. I'm mum who will respect child's and I could have not asked him if I didn't want his input. Also, I know how to coordinate colors. Everyone's taste is different. I think green is easiest color to match in your world!!
It’s surprising that Crumpler has such a salesperson, and this sales technique really scares me ！especially in the Orchard Ion area. Crumpler management, please consider reviewing the attitude of your sales staff through CCTV zoom-in.