Kiehls at ION Orchard brings the heritage New York apothecary brand's commitment to naturally-derived skincare and grooming products to Singapore's premier shopping destination. Since 1851, Kiehls has combined extensive scientific research with natural ingredients to create effective skincare solutions, and the ION Orchard boutique continues this tradition by offering personalised skin consultations and an extensive product range that addresses every skincare concern from anti-ageing to acne and sensitivity.
The store features Kiehls' iconic products including the Ultra Facial Cream that has achieved cult status worldwide, the Powerful-Strength Line-Reducing Concentrate beloved for its visible results, and the Calendula Herbal Extract Toner made with hand-picked calendula flowers that exemplify the brand's botanical approach to skincare formulation. Each product is formulated with carefully selected ingredients that work synergistically to deliver results while being gentle enough for daily use.
What sets the ION Orchard location apart is the personalised service approach that treats each customer as an individual with unique skin needs rather than pushing one-size-fits-all solutions. The staff provide thorough skin analysis and product recommendations based on lifestyle, environment, and specific concerns, creating customised regimens that address each customer's particular situation and ensuring they leave with products that will genuinely improve their skin health and appearance.
6509 8941
Level B3, Unit Number #45/46/47
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–10 pm
Tuesday
10 am–10 pm
Wednesday
10 am–10 pm
Thursday
10 am–10 pm
Friday
10 am–10 pm
Saturday
(Today)
10 am–10 pm
Sunday
10 am–10 pm
Menu information is not available at this time.
Photo Gallery
Kiehl's store interior with a skeleton mascot, product displays, and customers.
The storefront of Kiehl's, featuring skincare products and a 'Customer Favorites' neon sign.
Two Kiehl's sample packets for Clearly Corrective Dark Spot Solution and Brightening Exfoliating Cleanser.
Kiehl's store display featuring gift sets and skincare products.
Two women in lab coats hold Kiehl's skincare products, promoting skin transformation.
Kiehl's store display featuring customer favorite products and a promotional video.
Shelves stocked with Kiehl's skincare products, including large bottles and smaller tubes.
Interior of Kiehl's Ion Orchard store with products displayed on shelves and a skeleton mannequin.
A display of Kiehl's skincare products, featuring Calendula Herbal-Extract Toner and Rare Earth Deep Pore Daily Cleanser.
Interior view of a Kiehl's store with skincare products displayed and promotional signage.
Kiehl's store interior featuring skincare products, gift sets, and promotional displays.
Kiehl's store interior with staff and customers, featuring a large skeleton mascot.
Kiehl's store interior showcasing skincare products, gift sets, and holiday decorations.
The interior of a Kiehl's store with products displayed and a festive advertisement.
On 11 May , I recvd a msg of my voucher expiring soon . Walked into Isetan khiel store around noon time . Was greeted by one of the sales staff . However, her attitude changed when I asked about the current promotion . She literally had her back against me when I was browsing the items making no effort to offer any service . Very pissed off by her attitude n walked out . Saw past monthly reviews n majority customers share bad rating for khiel KILL service .
Andorrah Tan
Visited ion store and was looking and trying out their testers. One of your staff megan came over with a very rude tone and face asking if i need any help. Very rude. I see her face and tone i decided not to buy.
S S
I was wondering why the reviews are so polarised - most give 5 stars or 1 star. After entering the store, I could see why.
Initially, Kevin was tending to my queries and I requested for samples. Then when he was about to provide the samples, this middle-aged lady swooped in, took over, and shouted “what samples?!”, as if I’m a random beggar. She also mispronounced my name but I guess I’ll give an auntie some slack.
I was already intending to buy 1 or 2 products as I have heard good reviews. Since the customer experience was so bad, I will go to another store to purchase them instead.
Nate T
Come to collect the sample which I signed up from marketing team, just would like to try their service, no surprising, they totally giving the “black face” and not interested in serving you. When I ask about the product, she just mentioned this is what you signed up! Ok then, I walk around and see the product she not interested to serve me even there is no customer in the store, just serve me after 3mins.
MrA
Kiehl is doing an extremely bad job in their PR and many customers have left as a result. Some of their products did not live up to my expectations. It’s a wake up call to replace Kiehl management team. I’m switching to other brands.
Positive Reviews
Megan Lim
Alicia is professional and attentive to our needs. She assessed our skin concerns and recommended the necessary from the very wide range of kiehl’s products. The store underwent a makeover and is spacious and very conducive to browsing. Highly recommended shopping experience.
Siew Yi Yu (Siews)
Had the most pleasant transaction with Chia Fang just a while ago.
Thank you for all your help and information! I really appreciate it.
So happy with the birthday discount! (I forgot it's already my birthday month)
Jue Lin
Thanks for jovin.She is very nice.
krist frago
Alson was great in explaining the products.Thanks for accomodating me
Christopher Quek
Received excellent service from the consultant. She wasn't pushing me to buy more products. That's what I really like about Kiehl's. They know their products are great and we will naturally come back to buy more products.
I am already on my fourth product and really love their pricing and quality.
