Shop Reviews

Not sure how to spell her name but I think it’s Charmaine? Pronounced “Shar-meen”. But 5 stars to her! We had a little bit of a misunderstanding but ended up walking out very happy with the end results! She’s truly really good at making customers feel very welcome and is so inviting, especially being a guy and not knowing where to go! Definitely ask for her if you’re ever visiting.

Visited the store today , it was quite crowded, but I still managed to find my perfect bra! A male staff member named Kesavan assisted me, and I was really impressed by how professional, respectful, and helpful he was throughout. Great service makes all the difference, and thanks to him, I’ll definitely be visiting again!

Kelly was the best person there, she helped me so much and was super kind to me! Thought buying lingerie would be embarrassing but Victoria’s Secret made it such a great experience! Great thanks to Kelly! would definitely recommend

I had such a great experience at Victoria’s Secret thanks to Eunice! She was incredibly patient and kind while helping me find the right bra. She took the time to understand what I was looking for, made me feel comfortable, and helped me choose the perfect fit. Really appreciate her professionalism and friendly attitude — thank you, Eunice, for making my shopping experience so pleasant!

Thanks, Valerie, for helping me out to iron out the finer details of a gift for my wife. This shop is not for the faint of heart; men especially, and somehow, everything was smooth sailing with the sales assistant.

In a world where e-commerce has begun to dominate most shopping experiences, intelligent and knowledgeable sales professionals create that special touch that makes in-person retail experiences so valuable. As a first-time visitor to Victoria's Secret store in a looong time, I had the pleasure to meet and be attended to by Wani (or Wany). I was window-shopping at VS for a personal signature fragrance, and Wani wow-ed me with her knowledge on the brand's products. She listened to me attentively about my preferences and recommended me a number of perfumes that would suit me. Her warm and cheery personality lit up my little solo shopping sojourn, and increased my awareness of VS perfumes. It is her pleasant, personable and no-pressure attitude that convinces me to buy into VS perfumes. Thank you Wani 😊

Bought my gf some gift and wow one of the guy working there was super nice especially as i was a guy shopping there he was very welcoming and helpful (i think his indian pls promote him) BUT got some lady damnn rude she was like “eh u come here” “What you want” *K, whats ur name” “What size” “K” “U wait here” *went somewhere for awhile so just checked out” Like chill im awkward enough there idw bring more attention to myself as a guy inside bruh like 😭😭😭 Ok but dont scold them ye maybe she was tired but ye chill😭😭😭cuz my male friends who accompanied me literally went straight out prob cuz they thought i got scolded Cashier was nice too⚡️⚡️⚡️but W guy who assisted me ✌️✌️✌️

Big store located at orchard road. Got nice collection of their signature perfumes. You can get lot of discounts if you visit the store when the sale is going on. A bit crowded on weekends and also on festive days. Good for those who wants to buy gifts for loved ones.

Horrendous customer service and no sense of urgency. Making customers queue in line for more than 20 mins while they talk to themselves. Would recommend to just buy online in the future

I visited Victoria’s Secret, Mandarin Gallery, to buy a pijama as a gift. I told the consultant(Jynki or I didn’t catch her full name) it was for a present, but she ignored me and simply placed the gift box into a bag, as if I should pack it myself. I had to correct her before she finally did it properly. She also forgot to include the receipt, and I had to go back for it. Her attitude was unfriendly, and overall the service was disappointing.