Shop Reviews

I am writing to express my disappointment with the customer service I recently experienced at Uniqlo Ion Orchard. During my visit, I encountered a male Chinese staff member with side-trimmed long hair who displayed poor attitude and unfriendly behavior. I approached the counter intending to ask about a product promotion, but before I could speak, he loudly instructed me to queue for payment. At that moment, he was simply standing at the counter to remove the clothes hanger. Basically i would like to seek assist from the staff. Even if I were ready to pay, it would have been more appropriate for the staff to first ask what assistance I needed before directing me to the queue and inform me there are only one counter was open at the time, which further added to the inconvenience. This behavior was unprofessional and reflects poorly on the service standards expected at a major location like Ion Orchard. Additionally, I would like to highlight an issue with the self-service kiosk area. There were no staff members present to assist customers. I faced payment difficulties and had to stand there for about 10 minutes without any assistance. I had to repeatedly attempt and restart my payment on my own until it finally went through. It was extremely frustrating and disappointing, especially at such a prominent store. Honestly, this is one of the worst customer service experiences I have encountered, and it is totally unacceptable. I sincerely hope Uniqlo will review and improve the customer service standards at Ion Orchard, particularly given its location in a high-traffic tourist area where service quality is crucial. Thank you for your attention.

Staff Paul @ B2 Men’s section displays a very arrogant and unapproachable demeanour about him. It wasn’t even a crowed hour at the store this evening. He obviously needs some customer training by handling some grace towards customers and refrain from giving the disdainful look that so obvious you are so pissed off for no apparent reason. Do some smiling exercises perhaps. What is the management of ION outlet doing? Your staff could really use some customer service training.

Just wanted to thank staff Hui Feng for helping me sort out my online return. She followed up with my case well to make sure I got the correct item.

It had been very long I didn't visit the outlet and found that the B2 outlet was extended to 2 entrances. Was expecting kids along with man as usual but man's section at B3 was quite small. New collaboration with paw patrol just released recently. Only have 3 designs and for small kids only. I wish it has more collection for bigger kids.

Uniqlo located in ION orchard, this is one of the best place to buy dresses at reasonable price For Men, Women, kids all weather fabric materials are available Sports dry wear also available and winter weather wear also available Formal & Jeans materials are good at reasonable price I buy very frequently Their exchange policy is good

Excellent service at UNIQLO ION Orchard Singapore and huge thanks to the amazing team especially Wei Loong

Many previous reviews of rude unprofessional staff at this outlet and my experience was the same. Spoke to 3 different staff of different levels in the store, each referring to the other as their superior and was told different things from all 3 regarding a return/ exchange. Item was bought from VivoCity although I tried to get the exchange/ refund in Ion. Was not informed beforehand that refund had to be same store. Very different experience from Uniqlo Japan. Uniqlo SG needs to train their staff on policies and customer service. Basically unhelpful, non value adding and none of the Japanese hospitality. 👎 Would give 0 stars if I could.

I have been to quite a number of different Uniqlo outlets in singapore and Malaysia. For this outlet at Ion Orchard, the shop is very close to the train station and consist of two storeys. They also have a wider range of clothes compared to other Uniqlo outlets in Singapore. Please keep up the good service and great variety of clothes !

This is my first time to be completely mistreated by staff in Uniqlo. The name of rude, disrespectful staff is Zaidi, this kind of personality should not be allowed to work in service industry. Confrontational and unhelpful, acting out, trying to hide his name when complained- shocking! Leve a really bad image of Uniqlo for me and ruined my afternoon.

very helpful employer. the vibe is calming and i can stroll around without bad feeling. i got tshirt for $5 only and its very comfort to wear. absolutely will go back for another collections 👍🏻 …