Shop Reviews

I've visited this boutique twice and received excellent service both times. On my first visit, Haleem assisted me with my inquiries and shared a lot with me about Tudor's history. He was very polite and cordial, and I look forward to getting my watch from him soon. During my second visit, Wan Ni was available to update me on the watch and had also introduced me to the Black Bay GMT. Overall, I had a great experience at The Hour Glass Tudor at Ion. Hope to come back again soon

Dear Tudor Ion Team, I would like to take a moment to commend your sales associate, Mark, for his outstanding service during my recent visit. His patience and deep knowledge of Tudor watches made my experience truly enjoyable and insightful. Mark took the time to share fascinating details about Tudor timepieces, and I especially appreciated learning something new about Tudor’s iconic snowflake hands. His expertise and enthusiasm for the brand were evident, and his willingness to educate and engage made a lasting impression. It’s always a pleasure to interact with professionals who are passionate about their craft, and Mark exemplifies that perfectly. Thank you for fostering such a knowledgeable and customer-focused team. Best regards, C

Great team and service at this boutique! Wan Ni showed me new watch launches and shared stories and information about the watches, company and its heritage. Impressed by her knowledge and definitely very much enjoyed the conversation and hospitality!

Was served by Haleem and had a very good in-store experience. He is very knowledgeable and helped me to compare between the different Tudor watches. He was very patient and gave very useful advices, especially for me, who does not have much knowledge on watches. Big thanks to him and happy to get my first Tudor watch from this outlet 👍🏼 …

Had a great experience at Tudor with Darren and Joo Wee. From the moment I stepped into the boutique, I was warmly welcomed — it truly feels special. The team is incredibly knowledgeable and passionate about their timepieces. They patiently walk me through the various models, sharing stories and technical details. There was no rush or pressure - just genuine in helping me find the right watch. It’s a joy visiting this store, and I look forward to returning again.

I had a wonderful experience at the Tudor boutique, thanks to the exceptional service provided by Wan Ni. She was welcoming, and attentive without being pushy. She took time to understand what I was looking for, patiently walked me through the different models, and shared valuable insights about the features and heritage of the brand. I would highly recommend visiting the boutique for anyone considering a Tudor timepiece.

Amazing shopping experience once again. Was in town with the family and brought them to view some watches. Was attended to by Donna at Rolex boutique whom had already left a great impression in my previous visit, and subsequently by Darren as well at Tudor. Knows his stuff and took the effort to show the different sizes and explain the different dial combinations. Now i have a go to place whenever my better half is out shopping.

Purchased a Tudor watch as a surprise gift for my husband, and I want to extend my heartfelt thanks to Wan Ni for making the entire experience so smooth and memorable. From the very beginning, she was warm, professional, and attentive. She took the time to understand what I was looking for, patiently explained the different models, and offered thoughtful suggestions without ever being pushy. Her service was not only knowledgeable but also personal, which made the whole process truly enjoyable. I highly recommend her to anyone looking for exceptional service when purchasing a luxury watch!

Picked up Tudor Pelagos GMT recently from here. Very happy with the purchase, have been wearing it everyday since i got it. Huge thanks to Wan Ni, has been very helpful throughout the dealings.

Exceptional service by Haleem! Went there to get the bracelet adjusted and Haleem helped to adjust and even told me of the scratches that were caused by the original seller (bought it from an AD in Hong Kong). He was very knowledgeable and gave lots of advice. Thanks!