Shop Reviews

Was pleasantly surprised by the service at ECCO ION outlet. Elvan was most helpful in helping me find a suitable shoe size and even ran over to Taka outlet to get the pair in the right colour! Appreciated the professionalism.

Bought a pair of shoes from Ecco some time ago and scuffed it. Was wonderfully delighted when I brought it for a check and Elvan gave it a quick fix. Excellent customer service, would visit again!

I am impressed by Elvan’s awesome customer service(Ecco@ION) when I went down to have a defect shoe issue resolved. He checked if there were available stock at other outlets and then informed that it will take awhile for them to send the replacement. It didn’t take long and the replacement was done. He was also quick to attend to our queries we had as my hubby was interested in getting a pair of Ecco shoes. Thanks for the assistance rendered, Elvan.

Very good service👌👌👌 Garri 100% …

Visited the ION outlet twice within half hour on Oct 6 2024. The 2 staff there simply stood near the cashier counter and didn’t bother to help. When I asked whether there are walking shoes with flat and not slanted base, the reply was that ALL Ecco shoes are of slanted base. When I found some of flat base, and showed the staff, she was not even keen to offer her service. Gosh, they seem more like security guards making sure no shoes are stolen than sales staff. I gave up and walked out ending up buying from Isetan Shaw where the service is excellent. I own many pairs of Ecco shoes and know for sure that it is not true that ALL Ecco shoes are of slanted base!

I have been a loyal Ecco customer for years; until today. My nice Ecco shoes came crumbling down like a loaf of old bread on my walk to the MRT station this morning (see picture). These shoes were in excellent condition, last time I wore them. To be fair, that was pre-pandemic. They were in the storage since then until today. I understand natural wear & tear when I use should regularly. I don’t understand shoes falling apart when they’re unused. I have another, slightly older pair of nice shoes from a different brand that is still in a fine condition since I took them from the same storage last week. I can tell you: it feels quite embarrassing to go back home, walking on broken shoes like these; I took a taxi but still. No more Ecco for me!

I have been going to this ECCO outlet for several years now but this is the first time I have been served by Elvan - the quality of his customer service prompted me to write this review. He was polite, cheerful, knowledgeable and FAST - he took less than 20 seconds to retrieve each pair of shoes from the storeroom. Elvan also helped me with sizing and was able to explain the dual fit insole system, where some models have a second, very thin foam insole below the footbed that can be removed for a slightly looser fit, and then reinserted as and when the shoes stretch after a period of wear. A most excellent experience! I’m giving 4 out of 5 stars because the store’s selection of brown shoes was somewhat limited. Of the four models I tried on, two didn’t have brown pairs available in my size, even though both colors were on display.

Service at the shop is very good. Shoes are nice and stylish but expensive, RRP >$200 mostly. I've had one pair before, but the upper and sole split apart after 6 months and cannot claim after warranty due to wear and tear. They did give discount for next pair of Ecco shoes though, but for such expensive shoes, you'd expect better quality.

Ecco is a Danish footwear retailer selling both men’s and women’s shoes. My wife and I regularly buy our casual wear shoes from Ecco. They have a membership program that we’re part of. This store is located at B1 of Orchard Ion mall (near Orchard MRT). Prices are mid-range and the shoes have lasted us up to 2 years on average.

We bought 2 pairs of shoes and sandals from ECCO in TAKA. We were served by Julie & Alice. Both were friendly & courteous. Recommended the correct shoe & sandal type & size that fit me perfectly. Great job & excellent service! Thank you Julie & Alice.