Shop Reviews

Would like to commend Mr Kelvin Mo for outstanding service experience on 29 Sept around 6:20pm. I was looking for the 991v2 at Paragon NB earlier where I was told they were sold out islandwide and introduced to another model which I bought. I then walked into the New Balance shop and Ion and immediately saw the 991v2 in both of the colorways that I previously asked for on display. Kelvin was quick to serve and told me he would be happy to process and exchange for me. Kelvin quickly realized that their outlet didn’t carry my size. He showed tremendous care in his customer service and also dedication to team spirit. He chose to let me buy the shoes from another branch (which he very meticulously arranged to reserve in various sizes so I could try for best fit) despite the fact his outlet would lose a sale. I cannot commend Kelvin and his colleague (a Chinese lady, presumably the manager) for their dedication to customer service. I sincerely hope that the management or people of influence in New Balance can see this review and recognize the strong effect these 2 employees had in creating a lasting impression. Cheers

Very friendly and helpful staff. Farhan helped me with my enquiries and trying on shoes!

Top notch service by Khairil and Farhan. They were not only very friendly but highly informative as well. Ambience was inviting and comfortable. Non-judgemental and patient when I decided not to buy in the end. Thank you guys! 🙏 …

Horrible service. The staff in this store look like they don’t want to be there. I agree with what other reviewers said about the staff crowding at the cashier. There were other customers who wanted to try on shoes the same time I did but we all had to try and catch their attention. You guys need to know that we have to try before we buy, if that’s not something you can do, reconsider your career options. My experience with the young Chinese female staff was extremely frustrating. I’m not expecting her to be all smiles, but at least do your job. I felt bad asking her to check her store for my sizes because of how “sian” she looks. She was slow, not attentive and looks like she does not want me to buy anything. I eventually approached a malay guy - Danial for help. He was busy but I waited anyway. Thank you for the service.

Went to this outlet on two separate days and the staffs were basically purposely not wanting to be approached except for one malay guy on my second visit (apologies for not catching his name) who was very helpful in answering my partner's questions. My first visit was so annoyingly painful. I don't get why the team needs to crowd at the cashier area, watching customers like we are zoo animals. They did the same on my second visit, only one malay guy was actively helping customers. Wanted to try on a pair of 574s, approached another rather young malay guy to ask for my size, my partner and I could visibly see him rolling his eyes in disapproval for stopping him in his tracks when he was already on the way to the back. So rude for no reason especially since I asked nicely. Even apologised for interrupting his momentum! It was only after I was going to pay for my shoes that he started being very extremely nice. Two faced much? The management needs to relook their training for their staff. Seems like you are only nice to people who actually intend to buy something but don't bother giving service to those who are just trying on your products.

💪👍🏼😊👌🏻👟 "I'm thrilled to say that this is the best New Balance store in Singapore! The entire team is incredibly friendly and accommodating, making our shopping experience truly exceptional. A special shoutout to Lynn, who went above and beyond to help us find the perfect shoe I had been searching for. Her dedication and expertise are truly appreciated! If you're looking for top-notch service and a wide selection of New Balance shoes, look no further than this store. Five stars and highly recommended!"

I visited the New Balance store recently, and I had the most incredible experience. His level of knowledge and professionalism truly stood out during my visit. The staff went above and beyond to make excellent recommendations tailored to my needs, ensuring that I found the perfect fit. His expertise and genuine passion for the products made the entire experience a delight. I left the store feeling confident, knowing that I had received top-notch service. I highly recommend visiting the New Balance store here and seeking for an exceptional shopping experience. Thank you for your outstanding customer service!

Managed to get the latest release of NB530 here as the online store was sold out in my size. The sales team was helpful.

Bought a pair of shoes from this outlet and was served by Jeremiah, who was really patient and nice even tho he was attending to a few customers. It was an error on my end to get the wrong size, and when I went back to do an exchange a couple of days later, Alin provided excellent service in assisting me with my exchange. Thank you so much for your commitment to making your customers satisfied. Really appreciate it. Keep up the great work.

Bought my very first pair of NB! Was attended to by Mr Ilhan. Tried on the 2002R (2023 Lunar New Year collection) and they were so pretty! He was helpful and patient in getting the sizes I needed, & also offered some solutions on how the shoes would be a better fit for me (as the store happened to run out of half a size smaller). Though I said I’d think it over as I returned the shoes to him, he maintained his friendly disposition. When I decided to buy the shoes and headed back to the store an hour later, his attitude towards me remained the same. Glad I bought the 2002R, and from him at that! Very happy with the purchase. Would recommend! 👍🏻 P.S: The lighting caused the colours of the 2002R to look darker in the pictures here - they don’t do the shoes justice. If you’re interested in these, head down to the store to try them on! They were comfortable, not too chunky on the feet, stylish and I see them matching my outfits. Love that they came with maroon-coloured shoe laces in the box. Wouldn’t be my last time getting NB!