Shop Reviews

Their sandwich is such a rip off filling less than half the piece of bread! Looked good while packaged until you open it!

My family used to enjoy cinnamon rolls from Bread Society days. They were generously filled with cinnamon way down to the casing👍 Bought a couple at around 3.00pm yesterday. They were very different, both in appearance and taste. The look was not appealing (no different from other bakeries). Cinnamon so pathetic can hardly taste it. Very disappointed after patronising this outlet at B4 Ion for many years.🤣 Please consider bringing back the old taste.

I go there to grab my breakfast on a daily basis, a indian lady cashier is always smiley (despite masking up, I can see the smile in her twinkling eyes) accompany with cheerful morning greetings. Thank you for your service!

Finally! My fav smart aleck is back!!! 😬😬😬 been waiting for this for so long 🥺 …

Bad service staffs at this branch. We frequent this branch everyday and the staffs shows no signs of happiness when serving customers all the time. What a pity to have good tasting bread.

Located near Orchard MRT station, this bakery is just a short walk away and on the way to most of your outing hangout spots. It's not the largest nor most holistic bakery around, but it gets the job done. If you're looking to get a birthday cake around the area, they have it and can definitely get the job done. Although not the best option, but if you're looking for one, why not!

I was served by Jeff, possibly the nicest person I’ve ever met ! Dude knows his stuff and was super helpful from the moment i entered the store, paid for the sneakers and all the way out. Totally satisfied with both the customer service and purchase. May we cross paths again when the next 992 cw drops !

Walked into the shop and was greeted by Kelvin. He asked if he could assist me. Told him I’m looking for a particular model of shoes. He explained and clarified what I needed. I made a pair of customised insole and was told to buy 860 or 880 shoes. Kelvin then showed me the 860 model. He was helpful and I’m grateful for his service to ensure I bought the correct size.

The Launch of New Balance 991 x JJJJound on 17 Feb 2023 New Balance Singapore should have anticipated this launch which attracted lots of crowds, however the way the SG team handled was horrendous. It was not a fair play at all. ION orchard official opened its shutter gates at 6am (on par with the MRT station time accordance to the ION Security team), however people are seen trespassing before 6am and the poor security guards were having hard time dispersing. A unofficial queue was already formed at around 5.40am or even early than that and this was checked by the NB retail team from their store’s CCTV which violates the mall’s SOP. No communications were made between the tenant and the mall management in regards to this launch. This is a very disappointing scene to many. All the true NB lovers and supporters followed strictly to the mall and the security team rules, but yet did not get any, thus it benefits to all the resellers & proxies (most of the pairs are seen resold at carousell& maybe other platforms). A proposal was made on creating a raffle system, however the NB team decided to acknowledge the queue formed which starts at 5.40am (+/-). Dover Street Market Singapore handled well by doing raffle and allowed consumers to only buying its own size with the staff checking it for any foul play, they make sure shoe to be worn on feet and walk out of the store with it and tags were cut off on the spot. Hope that the SG NB team could improvise for their next launch in their brick & mortar stores, it also includes the online launch in preventing bots.

Very bad customer service. My daughter neded to exchange her shoes because the size wasnt right. We bought the shoes in Suntec City and wanted to return in ION the next day. At first the attendant claimed the shoes has been worn (it hasnt been worn outside the store and in our apartment where we found it was too big), then she had to make a few phone calls. After 15 minutes she came out and said we have to return it in Suntec City because it is their policy. If it is policy, then why did it take her 15 minutes before she could tell us? She only wanted to shift the problem to someone else!