Shop Reviews

I had a wonderful experience with Peiyun at Jo Malone. She has a great eye for detail and really took the time to understand my preferences. Her recommendations were spot on and helped me discover the perfect fragrance. On top of that, her customer service was excellent—warm, attentive, and very knowledgeable. Highly recommend asking for Peiyun if you’re visiting!

I was attended to by staff Pei on 27 Jun 2024 Thu for the Night Ritual in collaboration with Singapore Wellness Fest. I was offered the Lemon Basil and Mandarin scent and Moonlit Camomile cologne to try after an arm wash and massage. I was served tea as well. The whole experience was very comfortable and I'm glad to have been taken care of by Pei during that time. Thank you once again!

My daughter and I had a wonderful experience at Jo Malone, thanks to Nicole and Pei Yun! They treated us to a luxurious hand spa featuring their latest products, and their knowledge, professionalism, and warmth made the experience even more special. They took the time to walk us through the scents, helping us find the perfect combinations while making us feel truly pampered. Their excellent service and attention to detail made our visit unforgettable. Highly recommend stopping by for a personalized and indulgent experience!

I bought a set of travel size Jo Malone perfume at the airport and I didn't like some scent. I walked into the shop and shared my thoughts with the sales assistant and she was so kind and professional in explaining how I can mix two scents together. Now I can use all of my travel kit and I'm extremely happy with it. I use them almost everyday! This is what I call good customer service and having knowledge staff that can help the company bring forward their brand and product usage. She didn't mind I didn't buy anything from her but in return i'm now a loyal customer ofJo Malone! Unfortunately I didn't get her name. Great job my lady!!!

sales assistant attitude is not friendly, like always in a rush whereas there's no other customers but me. another young lady assistant pack my stuffs while joking around with other colleague. i just checked inside my shopping bag that my new body cream i just bought earlier in the afternoon is leaked and packed improperly!

Delicious specialty coffees. Pistachio and matcha espresso were both delicious. Less sweet on the pistachio was still too sweet, but the matcha was really nice.

a small, iced, pistachio coconut coffee with oat milk will set u back $8.30 -- quite an expense, but the flavours go so well together! didnt taste the coconut flavour very strongly at first, the barista so kindly added more coconut puree, then checked back in with me after awhile. v good service :) not very many seats in-shop, more of a to-go place!

Love their pastries and drinks are nice too. One star short cos noticed the cashier area Has lotsa dust . And the scanning machine for members looks dusty too

This outlet was a takeaway kind of setup. Purchased a Kenangan Latte via their self-serve kiosk (only option). Advertised on the home page as $4.90, but tries to sell you at $6 by default when i tapped in; had to navigate quite a bit to figure out what version of the drink costs $4.90. Opted for ‘Less’ sweet but the end result was still too sweet (can tell by the lingering aftertaste halfway into consumption). No explanations on the kiosk menu regarding what the fancy words for the options meant. Overall service experience was below average. 13 Aug ‘24 3pm++

Consistently slow from past experiences. So I ordered my drink via the app when I reached Orchard station, I even went to popmart, I reached the store my drink wasn't even ready for pick up! I went to the pick up area and saw it was not there yet so I sat down, but the store was empty the staff was just standing there so I decided to go over again. TURNS OUT MY DRINK WAS READY BUT HE FORGOT ABOUT IT. THE DRINK WAS SITTING THERE. AND THE STAFF FINALLY PUT A LID INTO MY CUP AND JUST PLACED IT THERE WITHOUT SAYING ANYTHING! Btw my drink was sitting there without a lid for 15mins at least! It's not cold!