The elegant storefront of Jo Malone London, showcasing perfumes and gift sets.
Jo Malone London cologne bottles displayed with scent names and 'Try me' tags.
Interior of a Jo Malone London shop with diffusers, candles, and a decorative bird branch.
Interior of a Jo Malone London shop featuring diffusers, candles, and a decorative tree with birds.
Hands holding two Jo Malone London cologne bottles, English Pear & Freesia and Lime Basil & Mandarin.
Jo Malone London perfumes displayed with 'Try me' tags and product name cards.
Jo Malone London display featuring various colognes and gift boxes.
Ngee Ann City building entrance with fountains and sculptures.
Jo Malone London cologne bottles displayed with scent cards and 'Try me' labels.
Jo Malone London shop interior with displays of perfumes and staff assisting customers.
Jo Malone London products including shower cream, body scrub, and body balm on display.
A hand holds a Jo Malone London scented candle in a black jar.
A man sits by a fountain in front of the Ngee Ann City building with Cartier visible.
A neatly folded white towel on a counter in a Jo Malone London store.
Jo Malone London products displayed with a cup of tea and promotional materials.
The elegant Jo Malone London shop front displays perfumes and gift sets on illuminated shelves.
Jo Malone London shop interior with rows of perfume bottles and branded packaging.
Jo Malone London display featuring colognes, gift boxes, and decorative items.
A white shopping bag with the Jo Malone London logo and handles.
A hand holds a Jo Malone London ice cream cone shaped scent sample.
A Jo Malone London Wild Bluebell Scent Surround Diffuser gift set with black reeds and ribbon.
Interior view of a Jo Malone London shop showcasing perfumes, candles, and bath products.
The Jo Malone London shop front with floral and fruit window displays.
Jo Malone London gift packaging with a ribbon-tied box and shopping bags.
Based on 15 reviews
Out of 2294 shops
Not enough ratings
stephanie halim chandra
sales assistant attitude is not friendly, like always in a rush whereas there's no other customers but me. another young lady assistant pack my stuffs while joking around with other colleague. i just checked inside my shopping bag that my new body cream i just bought earlier in the afternoon is leaked and packed improperly!
Virgil Tan
Very bad service from one of the female staff who was talking loudly to her colleague in mandarin while packing some boxes. Visited last month as I was shopping for a gift. When I asked for assistance , she shouted “WHAT” rudely from the counter, then snapped back “YES” to my question. Never visiting this branch again. What a shame.
Phoebe Ng
Seconding what Emily said, terrible promotion campaign. They mislead and lie to potential customers through their marketing and waste their customers time going down thinking that they’ll be able to curate a personal scent for themselves. I am embarrassed and disappointed I recommended Jo Malone to other people.
Emily Foo
Terrible promotion campaign! Promised to give out free samples but when walked in to the Takashimaya shopping center, the staffs said it was fully redeemed! Make sure you have enough samples to giveaway else don’t do it what a lousy brand and waste of my time to traveling down. Most importantly they already took my personal data which is annoying
Ian Wong
I am a long time supporter of this brand but didn't expect such horrible service from that takashimaya outlet at around 1:50pm May 1, 2021. I saw the marmalade collection not long ago from social media and totally fail in love with its packaging. When I walked into the store at around 1:50 the lady greeted me with arrogant tone as I asked for the beloved collection. She introduced me to the collection and I LOVEd them all. I then proceeded to tell her that I will purchase all of the 5 perfumes from the collection. She then offereded me a display set and as I asked if I can have the paper box as well she answered me again in her arrogant tone that I will not get the box. This is ridiculous as I know that Jo Malone always promise great packaging for any purchase. I understand if the limited edition packaging is limited but I think there is always a better way to serve your loyal customer and brand lover. I love your products and I wish you do well here in Singapore. I am sorry for such a beautiful brand to be affected by horrible frontline staff.
Victoria Koh
I bought a set of travel size Jo Malone perfume at the airport and I didn't like some scent. I walked into the shop and shared my thoughts with the sales assistant and she was so kind and professional in explaining how I can mix two scents together. Now I can use all of my travel kit and I'm extremely happy with it. I use them almost everyday! This is what I call good customer service and having knowledge staff that can help the company bring forward their brand and product usage. She didn't mind I didn't buy anything from her but in return i'm now a loyal customer ofJo Malone! Unfortunately I didn't get her name. Great job my lady!!!
Katherine Tan
My daughter and I had a wonderful experience at Jo Malone, thanks to Nicole and Pei Yun! They treated us to a luxurious hand spa featuring their latest products, and their knowledge, professionalism, and warmth made the experience even more special. They took the time to walk us through the scents, helping us find the perfect combinations while making us feel truly pampered. Their excellent service and attention to detail made our visit unforgettable. Highly recommend stopping by for a personalized and indulgent experience!
Miss FL
I was attended to by staff Pei on 27 Jun 2024 Thu for the Night Ritual in collaboration with Singapore Wellness Fest. I was offered the Lemon Basil and Mandarin scent and Moonlit Camomile cologne to try after an arm wash and massage. I was served tea as well. The whole experience was very comfortable and I'm glad to have been taken care of by Pei during that time. Thank you once again!
Chris. G
I had a wonderful experience with Peiyun at Jo Malone. She has a great eye for detail and really took the time to understand my preferences. Her recommendations were spot on and helped me discover the perfect fragrance. On top of that, her customer service was excellent—warm, attentive, and very knowledgeable. Highly recommend asking for Peiyun if you’re visiting!
Alfee Halil
Went on a mission to find the Hinoki & Cedarwood Cologne. Decided on 100ml & only available exclusively in their own stores. (Sephora only had the 50ml.) I already knew what I wanted and it was available here. Sze Ying assisted me & informed me that there’s a small gift for my purchase. So I had to buy another one, which was the Cypress & Grapevine Cologne. So I had 2 gift sets. 🎈 Overall, I feel that Sze Ying was knowledgeable in her work and the customer experience I had in the store was both professional and warm. Keep it up!
