Shop Reviews

Went to Takashimaya outlet and it was my first time purchasing Jo Malone items.I was served by staff Farhana. Farhana was courteous, approachable, friendly, patient &reliable. She was patient as im not sure which fragrance that i want. She explained and recommended to me some fragrance that i may love. Overall excellent service from your staff Farhana! Keep it up!

Hi, I would like to give a compliment to Charmine for letting me know about being a JO Malone member. I am more than happy to receive marketing. I still remember when I purchase from the store. She is knowledgeable and patient while I browse through the store. Thank you.

I am a long time supporter of this brand but didn't expect such horrible service from that takashimaya outlet at around 1:50pm May 1, 2021. I saw the marmalade collection not long ago from social media and totally fail in love with its packaging. When I walked into the store at around 1:50 the lady greeted me with arrogant tone as I asked for the beloved collection. She introduced me to the collection and I LOVEd them all. I then proceeded to tell her that I will purchase all of the 5 perfumes from the collection. She then offereded me a display set and as I asked if I can have the paper box as well she answered me again in her arrogant tone that I will not get the box. This is ridiculous as I know that Jo Malone always promise great packaging for any purchase. I understand if the limited edition packaging is limited but I think there is always a better way to serve your loyal customer and brand lover. I love your products and I wish you do well here in Singapore. I am sorry for such a beautiful brand to be affected by horrible frontline staff.

Terrible promotion campaign! Promised to give out free samples but when walked in to the Takashimaya shopping center, the staffs said it was fully redeemed! Make sure you have enough samples to giveaway else don’t do it what a lousy brand and waste of my time to traveling down. Most importantly they already took my personal data which is annoying

I went to the Takashimaya branch to look for a gift for a friend. Joey was very helpful in answering all my queries and giving great recommendations on the product. She was very patient. She helped me wrapped up the gift. I was very happy with her service 👍👍👍 …

Got to the Jo Malone at Taka pretty late, about 25 mins before closing. Despite the late time, Charmaine was really friendly and warm when serving. She was also informative and knows her stuff well. Very happy with the customer service 💕💕💕 definitely hope to catch her on the new release of upcoming scents …

The sales assistant at Ngee Ann City’s outlet, Joey, was very friendly and patient. The engraved nametags with my initials were no longer available when I bought my purchase from the store, but Joey offered to help me reserve one in the next shipment, so that I can collect it the next time I visit. Great service :)

Seconding what Emily said, terrible promotion campaign. They mislead and lie to potential customers through their marketing and waste their customers time going down thinking that they’ll be able to curate a personal scent for themselves. I am embarrassed and disappointed I recommended Jo Malone to other people.

Very bad service from one of the female staff who was talking loudly to her colleague in mandarin while packing some boxes. Visited last month as I was shopping for a gift. When I asked for assistance , she shouted “WHAT” rudely from the counter, then snapped back “YES” to my question. Never visiting this branch again. What a shame.

Went on a mission to find the Hinoki & Cedarwood Cologne. Decided on 100ml & only available exclusively in their own stores. (Sephora only had the 50ml.) I already knew what I wanted and it was available here. Sze Ying assisted me & informed me that there’s a small gift for my purchase. So I had to buy another one, which was the Cypress & Grapevine Cologne. So I had 2 gift sets. 🎈 Overall, I feel that Sze Ying was knowledgeable in her work and the customer experience I had in the store was both professional and warm. Keep it up!