Shop Reviews

Horrible customer experience at Bose when we visited last weekday. It was an empty showroom and for possibly ready to drop a few grand on the home theatre system - the experience we had left us flabbergasted. Hardly post bad reviews but this was sooo bad I had to. • wanted to a demo of the home theatre system and had some questions about how sound will be like on movies + music • was told none was available • staff servicing us couldnt wait for us to finish our question and interrupted with ‘no i understand what you are looking for but we dont have anything like that’; seemingly frustrated about our asks • we wanted to continue understanding the system and its tuning and controls, we had to take over the ipad controls as he couldnt give us a proper demo on tuning the different features such as bass etc • we looked at the bluetooth speakers and asked if they hve any recommendations for the type of stand customers typically used • again before he could answer my question; he interrupted and said no. • the other colleagues just stood and watch the painful 20mins ordeal We walked away feeling like we were not wanted at the store and this Bose showroom provides nothing except for hardware sitting on a few nice looking table top. The upside is that Bose do have a good system. The downside is that; if you decide to have a showroom; then please either equip your retail reps effectively or dont. If they lack knowledge, at least make up with a friendly personality. We might as well google online if we didnt want a good retail and demo experience. If all the previous bad reviews didnt prompt you to do anything, then a good customer experience isnt important to you - why bother having a shop front?

Ivon store manger was amazing .. very well experienced. I will recommend customer to look for him !

My husband and I went into the showroom at Paragon intending to purchase a headphone. Ivan, who served us, was very patient and very accommodating to our needs, helping us come to a decision on the product to purchase. Kudos to his great service! If you're looking for some advise regarding Bose, do look for him.

Excellent service from Shah who kept in touch with me whilst I ensured I was purchasing the right unit. Had some teething issues after purchase (user issues) and shah kept in touch with me, even during his day off, made arrangements for me to visit Service Center, who were equally helpful. Buy Bose and buy from Bose Paragon (not online) as you get the best service and follow up care.

One happy customer here! Very happy to get these open earbuds in new color with a discount ! And thanks so much to Benjamin to recommend sound link flex to me, this little speaker is powful, can adjust eq in Bose app. budget friendly, easy to travel with. Very good shopping experience . Highly recommend!

Went to check out the ceiling speaker and the guy was extremely clueless and unsure. He also seemed annoyed when we wanted to listen to the in house experience. The “experience area” was so dirty and dark. Pls do better! You guys are located at paragon for heaven sake!

Great service from the Gino. He listened to our concerns, understood what we needed and worked hard to help us solve the issue. Thank you for going the extra mile — we really appreciate your help.

Very patient and friendly staff. Offering the best deals all the time. Been frequently purchasing from this outlet

I wanted to thank the staff named Gino who went the extra mile for me. I was gifted a pair of my QC Earbuds some time ago, and the charging pins had malfunctioned, and I wanted to change it under warranty if possible. But my friend had already misplaced the receipt and wasn't sure which outlet they went to. I anxiously called this outlet and was assisted by a friendly person named Gino; telling him these details. He very kindly told me that he could help check it out in the system for a receipt. Few minutes later he called back and he found the digital receipt for me. He really went the extra mile, and the outlet that my friend bought the earbuds from, wasn't even this outlet in the end. I'm really thankful for his help - throughout the whole process he was very very much courteous, warm and very helpful.

Went to the Bose store @paragon, and was greeted by Gino. He made happy and smile. He tirelessly answered all my inquiries about bose speakers. Enthusiastically, showed off the latest Bose technology in sound and let me play my music around with different type of bose speakers on display. Smartly, he ended up selling me 2 new pairs of Bose “carry on” speakers and 1 pair of extra buds for my bose qc 45 headphones. Amazing. Eight months ago i was there and ended up only buying spare ear buds for my qc45 headphones. Bose nevertheless has improved its earbuds quality. This time i only bought the spare buds without having to change it coz they (the skin of the earbuds) are still intact. Thank you Gino🙏🏻.