Shop Reviews

Their Customer service team is good. And Cindi wong's threading skill is painless and she helped to draw a perfect brow for me before I leave for my dinner appt. Very nice and I super love it.

Got my brows and upper lip threaded by Cindi today and was so amazed by her skills!! I’ve been getting threading done for years and I always tear up from the pain, but the procedure today was so painless!!! Cindi was also very friendly and ensured I was comfortable throughout the session :) 10/10 would recommend her service to anyone, especially if you’re more sensitive to pain!

Cindi was a fantastic threader who recommended amazing brow shape and fixed my brows. She delivered her recommendation with professionalism while still accommodating my personal preferences. Thank you Cindi! Will go back to her again.

I saw Aileen today for a Brow Thread and Tweeze, and she did a great job! She was quick and precise, but also made me feel totally comfortable. She also checked with me every step of the way to make sure she was giving me a brow shape that I wanted. Thank you for the detailed and friendly service!

Cindy was absolutely fantastic! Extremely lightheaded when doing upper lip (I usually tear like crazy!) And gave me tips on eyebrow shaping. Fabulous fabulous!!

Did my first brow threading & tweeze with Cindi today. Very satisfied with how it turned out and had such a pleasant time chatting with Cindi ☺️ Really appreciated how she walked me thru each step since it was my first time, and also made the process very painless!

Staff kiara should do cashier more cause I like the way she serve me whn I order koi tat day cause she makes me feel super happy & she dun deserve to do all the kitchen stuffs tho tbh shld let all the newcomers do all the kitchen stuffs instead lol tsk.

Went KOI Somerset around 9pm and honestly quite disappointed with the service, especially from one of the staff named Jill. After she served the previous customer, I was just standing nearby to look at the menu first before ordering. She clearly saw me standing there, but totally ignored me and didn’t even ask if I wanted to order. I waited there for a few minutes, then only she slowly came over. When I told her my order in Chinese, she straightaway replied in English asking “Medium or large?” but her tone was unclear and I thought she was asking about sugar level, so I answered 50. Suddenly she raised her voice very rudely and repeated “Medium or large?!” like I offended her or what. Really don’t understand why need to be so rude. If you don’t want to work, then don’t take it out on customers. We all just want to buy drinks, not get attitude. KOI should seriously train their staff better in customer service. No basic manners and very unfriendly.

The 3 ladies working today are very patient. The cashier explained to me about CNY Koi card package and how it works. Another lady came to assist me step by step in the app. Last lady answered my question about the koi drink. Thank you three for being so patient and helpful. The experience was fantastic!!

Came to the place a few times. Aileen is attentive and super helpful. She’s friendly and would check if you’re comfortable during and after the session. Would recommend her to others. Definitely worth the trip.