Shop Reviews

Arrived 15min early for my health screening in the early morning and didn’t had to wait long for my turn. Everything took about an hour. There is quite a no. of staff on the ground to ensure things are running smoothly. Though I reckon it might get a little chaotic if there are too many patients waiting. Each station didn’t take > 5 mins for me. Doctor that attended to me was gentle and professional. The other staff were also friendly and attended to my queries politely and patiently. -1 star cuz the earliest tele consultation I could book was 3 months later.

I had a very disappointing experience at Minmed today. I made an appointment for 9:45am and arrived on time, only to find the place overcrowded and disorganized. There was confusion about how to register — I was simply asked for my name, told nothing else, and asked to sit down. No proper registration seemed to happen. After waiting 45 minutes with no updates or directions, and watching the chaos around me, I decided to leave. I had intended to do a screening that costs close to $1,000, but there’s no way I’m spending that kind of money on such poor service. I later checked the online reviews and realized this seems to be a common issue. Definitely not recommended if you value your time and expect basic service standards.

Great service by Minmed and in particular Amanda. Always nervous about the treadmill test but Amanda's demeanour and interpersonal skills ensured that i was calm during the test, knowing that I was in good hands. Have been coming to Minmed yearly for 10 years and will continue to do so.

Thank you for taking care of me as I went for a very comprehensive check so it was a long journey on the day. First timers might feel weird to have to use the minmed app because it is not super in sync with the progress of the checkups so i feel very bad to have to keep checking in with the friendly staff. Thanks for making me feel comfortable and great experience overall. Will be back for future screenings

Feels frustrating for various reasons. Firstly, I was not notified at all when my ultrasound results were ready. So I had to email which minmed took days to reply on a simple query. Secondly, I had a hard time navigating the app and trying to contact someone from minmed to obtain my ultrasound scan report urgently. No number to call so I WhatsApp the various WhatsApp number for minmed clinics and no reply or prompt reply. If this is a medical emergency, I would be in deep trouble. I do not recommend minmed for full body medical check ups or urgent cases - the service is utterly disappointing and worrying.

I should have read some past review before I booked the executive health screening with them. I personally have tried different providers, I would say this is one of the bad user experience case for the price I’ve paid. 1) lack of customer experience concept - no lockers for your belonging or personal pod to return to. As such you have to bring your staff to the different stations and sat at different part of the clinic as more customer strolled in 2) plan paid is not any cheaper but excluded some test that was included in other provider 3) Dr attended to me was not as attentive as compared to others I’ve Been to. They did not even ask for my previous report until I open it to show. Some concerns I raised was just being told as wear and tear issue without even check. 4) due to the space, the breakfast box was not even offered until you finished all the test which took about 1.5 hours for me . Even if they give, no proper place to eat in peace . I gave the 1 star purely because of the friendly staff who works diligently. However I will not try their executive health screening again. Lack of customer experience and attentiveness to customer concern.

I found Dr Lim Chong Sheng’s conduct to be unprofessional. I informed him that I was awakened from sleep by severe abdominal pain/cramps occurring in waves and that I had vomited once. He asked whether I was pregnant, and after I said no, he asked about my menstrual cycle. When I stated that it was the first day of my period, he immediately concluded that my symptoms were due to menstrual cramps, without conducting further assessment or considering alternative diagnoses. He further commented that it would be better to see a physical doctor. This remark was dismissive and unhelpful, as I opted for a teleconsultation precisely because I was unwell and did not have the capacity to travel. I felt that my concerns were not adequately addressed and that the consultation did not meet an acceptable standard of care.

"I would like to express my heartfelt appreciation for the excellent service provided by the doctor and the ECG treadmill technician (Ms Ser) during my recent annual health check. The doctor's thoroughness and explanations were greatly appreciated, while Ms Ser's professionalism, attentiveness, and warm demeanor made me feel at ease. Please convey my gratitude to them for their outstanding care, which made the experience truly exceptional." Raff Koh 11/12/2025

Service level need to be really improved it took around one hour to attend to my blood test after all other tests were completed due to staff negligence even though I had the informed the staff to check on the delay as blood test status was showing as completed in the app and there was no follow ups from them. they followed up only after I reminded them again after around around 45 mins as there was no progress visible and after their checking I was informed I was missed out in blood test queue which could have been addressed much earlier to avoid stress at my end . I was very disappointed and really frustrated by the kind of service levels provided by the front staff

Arrived at 10am for a 10.30am appointment, to be told there are 27 patients ahead of me. As of 11.45am, I still haven’t got my height and weight measured. Requested to be expedited at the counter countless times only to be told there are many patients ahead of me. It really was not a staff issue, they seemed overworked to be honest. It’s a system issue that allows too many bookings beyond what the clinic capability allows. There were too many patients, even more than seats available resulting in many just standing aimlessly and walking around. There should be a balance between profit generating and a decent patient experience. Especially when this is marketed as an executive health screening at a premium location.