Shop Reviews

I bought a tub of ice cream from the fridge and was given number 47, while they were still calling number 43. I saw the staff member already took my ice cream tub out of the fridge, but didn’t give it to me. I waited for a long time, worried the ice cream would melt, so I asked if I could receive it. The staff said “your number hasn’t been called yet.” I asked if they could be flexible since I only bought one ready-to-go item, but they insisted I had to wait until they finished making drinks for other customers first. The staff member (in the photo) replied, “this is the policy” (?!) when I asked again. Very rigid and poor service. I give this place 1 star.

I underwent eye surgery at LSC Eye Clinic, where the entire staff exhibited exceptional care. Their genuine passion and professionalism were evident, creating a comforting atmosphere both before and after the surgery. Dr. Han, in particular, stands out as one of the best doctors I've encountered, demonstrating a sincere concern for the well-being of her patients. This clinic was recommended by my partner and future in-laws. They had been their loyal customers since the clinic's opening, and I am genuinely grateful for following their advice.

Thank you LSC clinic & team for my successful Lasik experience. The staff here are very patient and helpful! Kit always have a big smile on her face when I speak to her. Kat was very reassuring. I don't know everyone's names, but I was very well taken care of. During my surgery, Dr. Daphne was very encouraging and motivating with her kind words. Thank you for making my Lasik surgery so seamless!

A follow up from 22nd of June 2021. I had to go to the hospital for an eye checkup recently, and the nurse was very impressed that my eyes were very healthy with no scarring from the procedure. It's been almost 4 years. No regrets ever since.

The environment and atmosphere is very relaxing. The doctor and staff are all very experienced and friendly. The operation and surgery are painless and fast. The admin replies very fast as well. Overall, it is a very good and wonder experience 😊 …

Very gentle doctor and she will make sure you feel ok during the surgery. Also, thumbs up to the team in arranging my review and attended to me when I was there.

I had LASIK at this clinic during COVID, and it turned out to be one of the worst decisions I’ve made for my health. one year Post-surgery, I developed severe dry eyes. When I raised my concerns, the doctor simply brushed it off as “just dry eyes.” I was prescribed steroid eye drops, which helped briefly, but the symptoms flared up again after a month. Now, I spend over $300 every month on eye drops, supplements like omega-3, and ipl treatment at another clinic where the doctor is much more experienced and genuinely concerned about managing dry eye disease. My vision is blur. My quality of life has been deeply affected — I struggle to look at screens and use my phone, which impacts both my work and daily life. I also developed astigmatism again and am back to wearing glasses. No one at the clinic properly informed me that dry eye can become a chronic condition. Instead, I was given the impression it was temporary and that simple drops would solve it — which has not been the case. I hope this review helps others to fully understand the potential long-term consequences of LASIK, especially if you are prone to dry eyes. Make sure you’re being followed up by someone who takes your concerns seriously and discusses all possible risks honestly.

I had been putting off LASIK for over 15 years because I've been so scared of the procedure itself. Finally did it in the end, and I was recommended this clinic by my cousin. I have to give it to one of the staff members, Fen, who honestly made the entire experience so much more manageable. She was so kind and patient, and walked me through every step of the eye tests and letting me know exactly what to expect — whether it was the puff of air or a flash of light — so I could prepare myself before it happens. Fen was super nice. Dr Daphne Han was also fantastic and clearly very skilled at what she does. The procedure itself (I did Lasik with the Lasik Xtra add on) was quick, and I was at nearly 20/20 vision after a few days of recovery. The team were very helpful and said I could WhatsApp them any time I have any questions about my recovery. I've waited almost two months post-surgery before I wrote this review and honestly it was life-changing. I would be careful regarding some of the other reviews on here talking about how their vision isn't as clear as they expected - I mean it takes up to a year to fully recover, you can't expect to have 20/20 immediately. And I think I read somewhere that the team can help with any corrections if needed. Huge thanks to the entire team — especially Fen and Dr. Han — for making something so daunting such a positive experience.

I chose LSC Eye Clinic over other clinics after doing very thorough research. I went with LSC for my vision enhancement because they specialise in small-incision surgery and can offer same-day procedures if your eyes are suitable. I contacted them on 10 August, and by 9am the next morning they confirmed I could have both my consultation and surgery on 12 August. The clinic is very clean, and everything from registration to the final check was fast, well organised and efficient. During my visit, all the assessments were thorough and clearly explained. My corneas were healthy, so I was offered several options, and I went ahead with their small-incision procedure as it fit my active lifestyle and surgery will be a faster compared to normal LASIK or PRK (disclaimer as this was what I remembered on my own and didn’t go to into detailed questions on those two with the doctor as compared with SMILE). I’d rather spend that extra ~1.8k for a smaller incision that a relatively bigger flap like LASIK 🤣 The whole process was smooth from start to finish, and the actual surgery with Dr Daphne was quick and comfortable. They provided clear pre-surgery instructions, including avoiding soft contact lenses for at least 3 days before your appointment, as well as not using lotion, eye makeup or skincare on the day itself. After the procedure, I was given a full aftercare kit and they ensured I had someone to accompany me home, if not, their staff would do so as it is difficult to have eyes open for longer period post op. Overall, it was an excellent experience and my recovery was easy. My vision was already clearer before I even left the clinic, and I woke up the next morning completely pain free. I’m very happy with the results and would recommend them to anyone considering vision enhancement. Staffs really worked very well together. Service by the staff and doctor is really 5/5!!

I did ZEISS SMILE at LSC Eye Clinic last year with Dr. Daphne Han. She was incredibly patient in addressing all my concerns about the surgery and during my post-surgery follow-ups. Her team was friendly and professional, and they made sure to clean the equipment after each use. Choosing to undergo this surgery was one of the best decisions I’ve made.