Executive Health Screeners - Minmed Health Screeners

Extremely bad. Health check up not completed due to spoilt equipement. No hotline to book appointment to follow up. All communication channels goes to a bot that has no reply or follow up for 2 weeks. Printscreens we're saved. And health check up not completed because no on replies their email or appointment WhatsApp chat. There is no way to contact minmed. The head of the company should seriously look into this. How do you feel you have an executive health check up and the checkup cannot be completed because minmed does not reply to emails, WhatsApp and all official channels of communication to book an appointment

Arrived at 10am for a 10.30am appointment, to be told there are 27 patients ahead of me. As of 11.45am, I still haven’t got my height and weight measured. Requested to be expedited at the counter countless times only to be told there are many patients ahead of me. It really was not a staff issue, they seemed overworked to be honest. It’s a system issue that allows too many bookings beyond what the clinic capability allows. There were too many patients, even more than seats available resulting in many just standing aimlessly and walking around. There should be a balance between profit generating and a decent patient experience. Especially when this is marketed as an executive health screening at a premium location.

I found Dr Lim Chong Sheng’s conduct to be unprofessional. I informed him that I was awakened from sleep by severe abdominal pain/cramps occurring in waves and that I had vomited once. He asked whether I was pregnant, and after I said no, he asked about my menstrual cycle. When I stated that it was the first day of my period, he immediately concluded that my symptoms were due to menstrual cramps, without conducting further assessment or considering alternative diagnoses. He further commented that it would be better to see a physical doctor. This remark was dismissive and unhelpful, as I opted for a teleconsultation precisely because I was unwell and did not have the capacity to travel. I felt that my concerns were not adequately addressed and that the consultation did not meet an acceptable standard of care.

Feels frustrating for various reasons. Firstly, I was not notified at all when my ultrasound results were ready. So I had to email which minmed took days to reply on a simple query. Secondly, I had a hard time navigating the app and trying to contact someone from minmed to obtain my ultrasound scan report urgently. No number to call so I WhatsApp the various WhatsApp number for minmed clinics and no reply or prompt reply. If this is a medical emergency, I would be in deep trouble. I do not recommend minmed for full body medical check ups or urgent cases - the service is utterly disappointing and worrying.

I should have read some past review before I booked the executive health screening with them. I personally have tried different providers, I would say this is one of the bad user experience case for the price I’ve paid. 1) lack of customer experience concept - no lockers for your belonging or personal pod to return to. As such you have to bring your staff to the different stations and sat at different part of the clinic as more customer strolled in 2) plan paid is not any cheaper but excluded some test that was included in other provider 3) Dr attended to me was not as attentive as compared to others I’ve Been to. They did not even ask for my previous report until I open it to show. Some concerns I raised was just being told as wear and tear issue without even check. 4) due to the space, the breakfast box was not even offered until you finished all the test which took about 1.5 hours for me . Even if they give, no proper place to eat in peace . I gave the 1 star purely because of the friendly staff who works diligently. However I will not try their executive health screening again. Lack of customer experience and attentiveness to customer concern.