Luke Phang
Good place to satisfy your milk tea cravings if any, but the pricing has been growing more expensive since. Queue moves fast though.
Shop Reviews
See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Filter Reviews
Nicolette Sum
Amazing service by Aileen as always. She shapes my brows very nicely! I love how they’re so quick and efficient too, saving me a lot of time :)
Daniel Lim
All along I love koi. But I think the standards drop. Ordered honey green tea with aloe Vera and grass jelly. The aloe Vera are sour and the grass jelly is like abit only. I asked the gal at counter is there any level for honey. She ask whether I would like to have 70%, I say sure. End up, it didn't taste honey at all!!! Won't be back again...
Siah Hx
Typical KOI outlet at basement of 313... Service staff was very polite during my visit. Beverage was usual nothing special.
Tan Ai
Ms Jia Man was so patient and sweet, super respectful and shared recommendations with me :) thank you for making my day.
Samuel Edyson
KOI Express Café. Not so 'express' about it, but still faster than most other branches (lots of staff involved). Queue line still long and snaking. Place is easy to spot in B3 level. Kiosk design is sleek with unique wood laminate finish. Looks modern.
Bolotogr
Good customer service. This guy is amazing like omg the best ever. Yes.
MC SM
Love Koi’s membership perks! Tapped on the 1-for-1 free medium sized sized of your choice during birthday month. It also comes with any topping of your choice. I had the Green Tea Macchiato with Icecream 25% sugar. And tried the Lychee Milk Tea with Pearls 25% sugar on the new seasonal menu. The lychee was wayyyyy too overpowering and was quite sweet despite 25%.
Dhaslie Chong
I have always come to this outlet to buy KOI and follow the signboard to queue as stated but today your staff told me not to follow the signboard. I think your staff need to either follow the signboard as stated or take it down so they can make the call of where customers should queue.
AT TY
Very bad service. I ordered through the Koi App. When my order was ready to collect, I approached the lady behind the counter to ask but she told me that my drink was not ready. I stood aside waiting for my drink while looking at the counter and saw she secretly took out my drink and place it at the side. After about 5 mins when I approached, she said yes it was ready and the drink that she took out minutes ago, was mine. This outlet, led by 2 ladies displayed a Very bad service
Share Your Experience
Visit any shop page to leave a review and share your experience with other shoppers.
Browse Shops