KOI Thé Express 313Somerset

Went KOI Somerset around 9pm and honestly quite disappointed with the service, especially from one of the staff named Jill. After she served the previous customer, I was just standing nearby to look at the menu first before ordering. She clearly saw me standing there, but totally ignored me and didn’t even ask if I wanted to order. I waited there for a few minutes, then only she slowly came over. When I told her my order in Chinese, she straightaway replied in English asking “Medium or large?” but her tone was unclear and I thought she was asking about sugar level, so I answered 50. Suddenly she raised her voice very rudely and repeated “Medium or large?!” like I offended her or what. Really don’t understand why need to be so rude. If you don’t want to work, then don’t take it out on customers. We all just want to buy drinks, not get attitude. KOI should seriously train their staff better in customer service. No basic manners and very unfriendly.

Dear KOI Team, I don’t usually leave negative feedback, and in fact, this is my first time doing so. However, I feel compelled to share a very disappointing experience I had with one of your cashier staff. The staff member was wearing a “trainee” badge, but the receipt listed the clerk as qiaolin26818. From the moment I approached the counter, her tone was unfriendly and made it feel like taking my order was a hassle. During payment, I needed a moment to top up my card as it was my first time using the Scan & PayNow option on your cashier screen. Instead of being patient or helpful, she made a very unfriendly gesture and asked for my phone in a way that felt rude and pressuring. I looked around and noticed I was the only customer in line, so the sense of being rushed was completely unnecessary and uncalled for. I understand everyone can have a bad day, but basic courtesy and professionalism should still be maintained—especially in customer service. Working at KOI means interacting with people, and I hope this staff member can be reminded of the importance of treating customers with respect and politeness. Thank you for taking the time to read this. I truly hope you will look into this matter and provide appropriate guidance to your staff.

Very bad service. I ordered through the Koi App. When my order was ready to collect, I approached the lady behind the counter to ask but she told me that my drink was not ready. I stood aside waiting for my drink while looking at the counter and saw she secretly took out my drink and place it at the side. After about 5 mins when I approached, she said yes it was ready and the drink that she took out minutes ago, was mine. This outlet, led by 2 ladies displayed a Very bad service

I have always come to this outlet to buy KOI and follow the signboard to queue as stated but today your staff told me not to follow the signboard. I think your staff need to either follow the signboard as stated or take it down so they can make the call of where customers should queue.

All along I love koi. But I think the standards drop. Ordered honey green tea with aloe Vera and grass jelly. The aloe Vera are sour and the grass jelly is like abit only. I asked the gal at counter is there any level for honey. She ask whether I would like to have 70%, I say sure. End up, it didn't taste honey at all!!! Won't be back again...