Shop Reviews

False and Misleading advertisement. The promotion package treatment package is only available on weekdays before 3pm. Not being informed during the short consultation. Payment is required before the treatment commenced.Therapist is trying to convince to upgrade the package from $388 for 10 sessions to $2400 package.

Worst place ever! I opt for my preferred therapist and they say book appt already and after that they tell me the therapist I book have suddenly a VVIP customer they need to attend to, and they say they will assign me another therapist. What the hell? VVIP is your customer, I am not your customer? I already pre booked this therapist already. This is not acceptable man. If not why I book an appointment? The manager lady with shoulder length spoke to me and have a hong Kong accent. Crazy woman.

I came across the R6 eyebag treatment through a Facebook ad and decided to give it a try. Upon arrival, I waited for about 30 minutes before the consultant attended to me. During that time, I couldn’t help but feel a sense of insincerity. The consultant appeared unfriendly and dismissive when interacting with the front desk staff, but suddenly became overly smiley and polite when dealing with customers. It felt very fake and put on. During the consultation, I was told that the R6 eyebag treatment is only available on Thursdays and Fridays — a detail that was not mentioned in the advertisement. I was also informed that, due to signs of aging, my skin required a more advanced lifting treatment. I agreed to proceed and paid SGD 988 for a one-time session that lasted around two hours。 I chose not to purchase any packages, as I found the pricing quite expensive for me personally. What made the experience worse was the repeated upselling — both consultants kept pushing me to sign up for a package “trial price” of $988 for multiple sessions. One of them even said it would take 18 sessions — seriously? That felt like a joke. The Hong Kong consultant even remarked, “Don’t waste my time” — mind you, I had already paid $988 for a single session. I found that extremely rude and unprofessional. To make matters worse, I overheard one of the consultants saying — clearly within earshot from the treatment room — “好讨厌的滴新加坡人” (“Such annoying Singaporeans”). I believe this was said intentionally for me to hear, especially since I had mentioned during the session that I am local. That comment was both disrespectful and unacceptable. Overall, the entire experience felt unprofessional and lacking in basic courtesy and class (没品). I left feeling uncomfortable and disappointed. Even upon leaving, I had to wait another 20 minutes just to get my receipt, which they insisted I collect. They also asked me to sign a disclosure form stating there are no refunds — and to be honest, I wasn’t even fully clear on what I was signing. To the management of New Beauty: Your current business strategy feels like a step backward (开倒车). Most beauty salons today promote a “no hard selling” approach, yet your staff continuously pushed for packages and behaved unprofessionally toward customers. I hope you take this feedback seriously and make necessary improvements to your customer service and sales practices. I wish to give minus 5 stars review! Seriously!

Super bad experience, make appointment came n filled up all details, went through consultation and being pressure to upgrade to top up another package, when I refuse they ask me continue wait. After a short while they came in again say unable to do the treatment due to shortage of manpower ask me proceed to go out walk and come back at a later timing. Another lady that came in together with me got to do the treatment instead. Super lousy service... True scamming.

My sister went for a trial and was pressured into buying a $3,000 package (originally $15,000!) by a staff named Jaime who kept interrupting her treatment to hard-sell. She felt trapped and couldn’t leave without paying. Afterwards, her cheek was swollen and painful – she now has to see a doctor at her own cost. She is depressed and upset. When I called to ask for a refund, they said they need to send to Hong Kong for approval. Company registered in Sin, UEN under Sgp. What lame excuses is that? The therapist Alva rudely hung up on me when I called and she said she can’t speak English. This company (formerly Modern Beauty, now New Beauty) clearly rebranded to hide their bad name. We’re demanding a refund and will report them to CASE and Small Claims if needed. Stay away!

Amazing after sales service by Sony. When my WF-1000XM4 started to overheat and faced incredible battery drain I started to dig into the issue and found countless of people complaining about this very same issue on reddit. My buds were no longer under warranty as they were 3 yo so I was really expecting to have to pay for the fix even though it was clearly a default cause by a OTA firmware Sony had pushed few month back. To my surprise they fixed everything, replaced the part this update had caused completely free of charge. That is this kind of service that comforts me to keep on buying Sony products. Well done

Absolutely horrendous experience. Sony X95K panel was faulty with lines after 1.5 years. I had to wait 1.5 weeks for an appointment. Technician came and took a photo then said the LCD panel is not in stock. 7-14 working days for me to get my only TV in the house fixed. They have to order a new LCD panel. Very poor service and almost no service recovery. Their WhatsApp service only has templated answers. I will never buy Sony again. Very disappointed.

Provided me with poor, inaccurate diagnosis of my malfunctioning HVL-F60M flash. Service center claimed that because they saw corrosion on the battery terminals, they immediately concluded it was a battery leak and did not even bother to further strip down the unit for inspection. If they did so, it would have been evident that the failure was (potentially) the power convertor board mounted on the battery case. This resulted in charges to me and this potentially repairable flash becoming e-waste. You can refer to the photos posted as evidence (photos not of the place, but of the flash unit involved).

I was previously a believer of Sony products, especially their screens. I bought a 65" smart TV for my home and just two months after the 3-year warranty expired, the TV began malfunctioning. When I contacted Sony support about this, they told me it would take almost a week to secure a repairman, and the repair costs of the TV are estimated by the support staff to be close to the cost of buying a new one ($1,500 - $2,000), and after that hassle, it would still take another two weeks for the replacement parts to arrive! Very very disappointed with the brand equity. Sony just isn't the brand I thought it was.

Defective Sony A1. Not even one week since purchase and the paint was peeling off at the bottom. Brought it down to Sony Care and was denied a replacement or fixing of the damage as they claim that cosmetics defect is not covered under warranty. Will not recommend anyone to buy Sony products anymore. They have the worst customer service ever.