Shop Reviews

Excellent and attentive service by Michelle, love my new bag, been looking for this and found this here.

I shop aigner bag here and got very good service from ms.sarah

We’re looking for a bag. Then AIGNER got our attention here in PARAGON PLAZA, Singapore. The size of the bag is just right for my mom. Perfect for everyday outfit. Plus the staff are so attentive especially Michelle and Sarah.

Sarah was very patient in attending to us. She gave me 3 days to think about it and wasn’t pushy about selling. I’m very pleased with her service. Thank you Sarah!

I’m a regular customer who always served by Sarah, her service is excellent as she is very patient and always do her best to serve me. Bought few items in total of 8 bags and wallet and now bought my 9th item. Excellent service and quality bags.

Good customer service, thank you Michelle. Appreciate your advice on the different types of bags.

This one star review is for the online sale on Aigner SG website. I paid for a bag on 10 July 2023 and waited patiently for 5 to 7 working days to be delivered as stated in the terms. I also emailed on the 4th and 6th day to have an update of my order but Aigner customer service did not respond. Today, 19 July 2023, I emailed the customer service again in the morning hoping to get a reply but still in vain. At 4+pm, I called the parent company Aura Prestige to enquire about my order. My call was passed to an Aigner representative. Judging from her opening greeting, she had read my emails enquiring about my order. She explained that they were waiting for the warehouse to update them on the availability of the bag. The bag was bought from retail store which share the same inventory as website. Does this make sense to anyone reading this? You could have called me immediately after receiving my order and alerted me that item was unavailable and offer refund. And this incident happened TWICE. Actually did your staff choped the bag and left the customer clueless for purchasing an empty stock? If I did not call today, I would still be kept in the dark and no refund offered. Your online services gave awful experience.

Came for the michelin star ramen, stayed for the wagyu beef and alboni salmon sushi. Oishi! The food arrived quite fast. Hot green tea was refillable. The tax & service charge - my kokoro dropped !

As with the other reviews, the food is a little underwhelming. Food also not served at the same time. Plenty of staff but can sometimes be hard getting their attention as they seem to be always in the kitchen area. The ramen soup was definitely not the best you’ll be able to get in Singapore, and the sauce on the wagyu don is just too salty. With so many other places to eat in the building, there shouldn’t be any problems looking for another restaurant to dine at.

Restaurant is very clean the service is well... below standard I'd say. Very difficult to get the staffs attention. I waited 5 minutes to catch the staffs attention for some soya sauce. The spoon is only for noodles so it's quite difficult to eat rice that I ordered. The food is way too expensive considering the taste, quality and portions. Although the restaurant is marketed as a Michelin restaurant I tried their signature dish the original truffle shoyu it had a strong smell but didn't really taste like anything. Overall very disappointed wouldn't come back and wouldn't recommend.