Tuan Simi
This one star review is for the online sale on Aigner SG website. I paid for a bag on 10 July 2023 and waited patiently for 5 to 7 working days to be delivered as stated in the terms. I also emailed on the 4th and 6th day to have an update of my order but Aigner customer service did not respond. Today, 19 July 2023, I emailed the customer service again in the morning hoping to get a reply but still in vain. At 4+pm, I called the parent company Aura Prestige to enquire about my order. My call was passed to an Aigner representative. Judging from her opening greeting, she had read my emails enquiring about my order. She explained that they were waiting for the warehouse to update them on the availability of the bag. The bag was bought from retail store which share the same inventory as website. Does this make sense to anyone reading this? You could have called me immediately after receiving my order and alerted me that item was unavailable and offer refund. And this incident happened TWICE. Actually did your staff choped the bag and left the customer clueless for purchasing an empty stock? If I did not call today, I would still be kept in the dark and no refund offered. Your online services gave awful experience.
