Sony Care provides authorized service and support for Sony electronics including televisions, cameras, audio equipment, and other Sony products, ensuring expert repair and maintenance by trained technicians using genuine parts and proper procedures. The service center addresses various issues from warranty repairs on new products to paid maintenance on older equipment, troubleshooting, and technical support. Having authorized service available reassures customers making significant Sony purchases that support will be available if problems arise, protecting their investments. The technicians receive manufacturer training understanding specific Sony technologies, common issues, proper diagnostic procedures, and correct repair methods that preserve product integrity. Using genuine Sony parts ensures repairs maintain original performance standards rather than compromising with generic replacements. Services include television repairs addressing display issues, sound problems, and connectivity concerns; camera cleaning, sensor service, and repairs maintaining photographic equipment; audio equipment repair restoring speakers, receivers, and headphones; and PlayStation console repair for gaming systems. The service process typically involves assessment and quotation before proceeding with repairs, allowing customers to make informed decisions about whether repair costs justify fixing older equipment. Warranty service handles defects at no cost during warranty periods, managing claims and necessary replacement parts. The convenient location allows easy drop-off and pickup fitting into shopping trips. For Sony product owners experiencing problems or seeking maintenance, Sony Care provides manufacturer-authorized expertise ensuring devices receive proper service.
Orchard Road
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 11 am
Monday
11 am–8 pm
Tuesday
11 am–8 pm
Wednesday
11 am–8 pm
Friday
11 am–8 pm
Saturday
11 am–8 pm
Sunday
11 am–8 pm
Menu information is not available at this time.
Photo Gallery
The entrance of a Sony electronics store with displays of cameras, TVs, and promotional banners.
A display table showcasing various items including earbuds, yoga mats, towels, and water bottles.
Sony Care shop display featuring new Xperia phones and 3D Creator technology.
Close-up of a disassembled electronic circuit board and camera parts on a wooden surface.
A collection of potted plants arranged on shelves and the ground.
Close-up of worn-out black headphone earcups with yellow foam visible.
Interior view of a Sony electronics store with a year-end sale display and various audio products.
Disassembled electronic device components, including circuit boards and wires, on a wooden surface.
Sony store interior with staff assisting customers and displaying cameras.
Interior of a Sony Care electronics store showcasing Full HD Smart TVs on display.
The exterior of the Sony Care shop with large glass windows displaying products and decor.
The interior of a Sony electronics store showcasing various products and accessories.
A Sony Care shop front with a staff member standing near an escalator.
Sony INZONE gaming headsets displayed with pricing and cashback offers.
Sony store interior showcasing headphones, speakers, and promotional offers.
A hand holds Sony headphones in front of a Sony store.
The exterior of a Sony Care electronics store with large glass windows displaying products and promotions.
A large, modern television with a soundbar mounted below it.
A Sony Alpha 6000 camera is displayed with its price and features on a wooden surface.
The entrance of a Sony electronics store with 'Sony' signage and a 'Weekly Specials' display.
Close-up of a hand holding a Sony camera, focusing on the battery compartment.
A business card for Sony Care, a service center for Sony products.
A pair of black Sony headphones with visible branding and buttons.
A PlayStation store display featuring games, consoles, and a large screen.
Black wireless earbuds with charging case and branded lanyard.
Disassembled Sony camera flash unit with internal components and screws on a wooden surface.
A Sony Xperia Touch interactive display featuring a musical keyboard and colorful graphics.
A pair of blue over-ear headphones resting on a textured gray surface.
Close-up of a damaged headphone earcup with torn cushioning.
Provided me with poor, inaccurate diagnosis of my malfunctioning HVL-F60M flash.
Service center claimed that because they saw corrosion on the battery terminals, they immediately concluded it was a battery leak and did not even bother to further strip down the unit for inspection. If they did so, it would have been evident that the failure was (potentially) the power convertor board mounted on the battery case.
This resulted in charges to me and this potentially repairable flash becoming e-waste. You can refer to the photos posted as evidence (photos not of the place, but of the flash unit involved).
syumassh
Absolutely horrendous experience.
Sony X95K panel was faulty with lines after 1.5 years. I had to wait 1.5 weeks for an appointment.
Technician came and took a photo then said the LCD panel is not in stock.
7-14 working days for me to get my only TV in the house fixed. They have to order a new LCD panel.
Very poor service and almost no service recovery.
Their WhatsApp service only has templated answers.
I will never buy Sony again. Very disappointed.
Christopher Koh
I was previously a believer of Sony products, especially their screens. I bought a 65" smart TV for my home and just two months after the 3-year warranty expired, the TV began malfunctioning.
When I contacted Sony support about this, they told me it would take almost a week to secure a repairman, and the repair costs of the TV are estimated by the support staff to be close to the cost of buying a new one ($1,500 - $2,000), and after that hassle, it would still take another two weeks for the replacement parts to arrive! Very very disappointed with the brand equity.
Sony just isn't the brand I thought it was.
Y W
Defective Sony A1. Not even one week since purchase and the paint was peeling off at the bottom.
Brought it down to Sony Care and was denied a replacement or fixing of the damage as they claim that cosmetics defect is not covered under warranty.
Will not recommend anyone to buy Sony products anymore. They have the worst customer service ever.
Han K
Terrible service. Maybe they think they have a captive audience because we poor souls have purchased Sony products and have no choice but to use their service centre, so there is no need to bother with customer service.
I had to go down to purchase a replacement TV remote. They were supposed to contact me when it was ready for collection in estimated 2 weeks. 5 weeks later, no call. No one picks up the phone (why bother having a phone line then, really?). I had to make a trip down and hope my item was there. Thankfully it was, but no explanation why I wasn’t notified or why no one picks up the phone.
The Japanese founders of Sony would have resurrected themselves to commit harakiri if they learnt of the ‘service’ levels now associated with their brand.
Positive Reviews
Mickael R.
Amazing after sales service by Sony. When my WF-1000XM4 started to overheat and faced incredible battery drain I started to dig into the issue and found countless of people complaining about this very same issue on reddit. My buds were no longer under warranty as they were 3 yo so I was really expecting to have to pay for the fix even though it was clearly a default cause by a OTA firmware Sony had pushed few month back. To my surprise they fixed everything, replaced the part this update had caused completely free of charge. That is this kind of service that comforts me to keep on buying Sony products. Well done
Tan
Review for Sony Care – Excellent Support from Ching Hao, Tanisha, and Mr. Khoo
I would like to express my sincere appreciation for the outstanding service provided by Sony Care, especially by Ching Hao, Tanisha, and the service engineer Mr. Khoo. All three played a crucial role in ensuring the smooth and efficient replacement of my TV panel.
I had an issue with my [Sony TV model XR-65A80L, and the support process—from the initial contact to the completion of the panel replacement—was handled with great professionalism and care. The service request was initiated on 28 July 25, and everything was resolved promptly.
Ching Hao and Tanisha were attentive and responsive, keeping me informed at every step. Mr. Khoo, the service engineer, carried out the actual panel replacement with great skill and efficiency. He was punctual, polite, and completed the work neatly and without hassle.
Thanks to their combined efforts, what could have been a stressful experience was turned into a seamless and positive one. I’m very impressed with the quality of service and support provided.
Thank you, Ching Hao, Tanisha, and Mr. Khoo, for your excellent assistance!
K Chan
I wish to complement the staff at the 313@Somerset Sony Care Centre where I had brought my Sony Alpha 7 to clean the sensor and lens last Friday. The service was great with the technician calling me that same afteroon to explain what he will do and what the cost will be. The job was completed in less than a week. I must mention that both the process of booking in and collection of the camera were smooth and flawless with a friendly receptionist who checked the equipment and advised on proper care of cameras and lenses in view of our humidity.
