New Beauty Wisma Atria

Worst place ever! I opt for my preferred therapist and they say book appt already and after that they tell me the therapist I book have suddenly a VVIP customer they need to attend to, and they say they will assign me another therapist. What the hell? VVIP is your customer, I am not your customer? I already pre booked this therapist already. This is not acceptable man. If not why I book an appointment? The manager lady with shoulder length spoke to me and have a hong Kong accent. Crazy woman.

I came across the R6 eyebag treatment through a Facebook ad and decided to give it a try. Upon arrival, I waited for about 30 minutes before the consultant attended to me. During that time, I couldn’t help but feel a sense of insincerity. The consultant appeared unfriendly and dismissive when interacting with the front desk staff, but suddenly became overly smiley and polite when dealing with customers. It felt very fake and put on. During the consultation, I was told that the R6 eyebag treatment is only available on Thursdays and Fridays — a detail that was not mentioned in the advertisement. I was also informed that, due to signs of aging, my skin required a more advanced lifting treatment. I agreed to proceed and paid SGD 988 for a one-time session that lasted around two hours。 I chose not to purchase any packages, as I found the pricing quite expensive for me personally. What made the experience worse was the repeated upselling — both consultants kept pushing me to sign up for a package “trial price” of $988 for multiple sessions. One of them even said it would take 18 sessions — seriously? That felt like a joke. The Hong Kong consultant even remarked, “Don’t waste my time” — mind you, I had already paid $988 for a single session. I found that extremely rude and unprofessional. To make matters worse, I overheard one of the consultants saying — clearly within earshot from the treatment room — “好讨厌的滴新加坡人” (“Such annoying Singaporeans”). I believe this was said intentionally for me to hear, especially since I had mentioned during the session that I am local. That comment was both disrespectful and unacceptable. Overall, the entire experience felt unprofessional and lacking in basic courtesy and class (没品). I left feeling uncomfortable and disappointed. Even upon leaving, I had to wait another 20 minutes just to get my receipt, which they insisted I collect. They also asked me to sign a disclosure form stating there are no refunds — and to be honest, I wasn’t even fully clear on what I was signing. To the management of New Beauty: Your current business strategy feels like a step backward (开倒车). Most beauty salons today promote a “no hard selling” approach, yet your staff continuously pushed for packages and behaved unprofessionally toward customers. I hope you take this feedback seriously and make necessary improvements to your customer service and sales practices. I wish to give minus 5 stars review! Seriously!

Super bad experience, make appointment came n filled up all details, went through consultation and being pressure to upgrade to top up another package, when I refuse they ask me continue wait. After a short while they came in again say unable to do the treatment due to shortage of manpower ask me proceed to go out walk and come back at a later timing. Another lady that came in together with me got to do the treatment instead. Super lousy service... True scamming.

False and Misleading advertisement. The promotion package treatment package is only available on weekdays before 3pm. Not being informed during the short consultation. Payment is required before the treatment commenced.Therapist is trying to convince to upgrade the package from $388 for 10 sessions to $2400 package.

Gave 2 stars for cleanliness. I saw an ad on Instagram for the R6 Eye Firming Treatment, so I booked an appointment and paid a deposit online because I was seriously considering signing up for a package. The front desk was okay, except for not updating me that she received my online form and just letting me wait there. The consultant, CN, couldn’t converse much in English and handed me over to another therapist. While doing the treatment, the therapist shared other services they provide and pointed out issues on my face, like freckles, which I told her aren’t a major concern. The session lasted less than 15 minutes, and it felt a bit rushed. Obviously, I wasn’t satisfied with the service, so I told the consultant I’m not taking the package. She responded, “Okay lah,” in a rude tone and continued to mumble.