Shop Reviews

Visited the shop because my belt buckle was damaged due to poor quality the pin fell off while I was wearing it. I was attended to by a Chinese lady who checked and said it was not repairable, and that I needed to buy a new buckle for $100. She promised to call me once the buckle arrived. Two weeks later, no news. I walked in again and was attended to by an Indian guy. He checked and claimed there was no record, then asked who had served me previously. He took my number and promised to WhatsApp me, but that never happened. Worst after-sales service. If you guys only want sales and are not willing to provide proper customer service, just say so instead of giving empty promises.

Had an amazing experience at Ferragamo today with Jennifer. She introduced the Hug bag to my wife and I and took the time to explain the details of the brand and the bag itself. High recommend the services of the branch and variety of the merchandise.

A lovely experience indeed Went here on the last day of my trip to buy sandals and was helped every step of the way. Eva accommodated all my requests to try on different styles and even helped choose. I bought the quilted slide with Vara bow in cream. All were very friendly, offered water and general vibes of the store was welcoming. Love my experience, would come back & totally recommending this store

Visited on 2 occassions on 5 and 6 Aug to try out their vara pumps sizing. On the first visit (5 Aug night), a young male staff attended to me. He was very pleasant and helpful. Was considering buying it until my friend remarked that the shoe cut was a little loose for my foot even though it was my usual size. I hope he gets recognition for his great service. 5/5 for him. As I live nearby, I decided to pop by the next day just to try it once more before I make a purchase decision. This time, a middle aged female staff served me. I informed her I would like to try the vara pump in size 4.5. She responded in an annoyed tone along the lines of "You came yesterday to try already, no? My colleague served you, I recalled." Gave her the benefit of doubt but it turned out to be a mistake. After she begrudgingly handed me the shoes to try, I enquired on whether the cutting was a C or D cut to better understand why it may be loose. After informing me that all Asia Pac stores only stock the D cut, she rudely cut in, "Are you intending to buy this online? You buy online may have issues because different weather may cause the shoes to expand/contract." Very uncalled for. Not sure how that was relevant to her sales. I went to fact check her statement that all Asia Pac stores only stock the D cut. Turns out, China stocks the B and C cuts as well. So I guess she either (A) does not have sufficient product knowledge or (B) just can't be bothered to do her job properly. Either way, incompetence. Her attitude was dismissive, rude and clearly impatient. There was also no other customers in store during that period and there were also 2 other staff around. Safe to say, I was put off by her rudeness. I decided to make my purchase online because why bother letting her earn a commission. People often say HK has poor customer service and SG is better. As someone who often shops in HK's Landmark, I can assure you this sales lady has a much worser service attitude than most of the service staff in HK. If you do patronise this store, please avoid this middle aged sales lady with short hair that is dyed reddish/maroonish brown. Find the young male staff instead. He provides way better service.

Extremely poor service. I no longer purchase any of their products. Went to request for repair service of the zipper of a wristlet I have purchased couple of years ago. Wristlet broke within a few months of usage. I chucked it in the back of the closet and forgotten about it until today and I decided I'd bring it in for service. Was told the product is discontinued and there is nothing they could do about it. It is just a very simple zipper replacement that could be done at any repair shop and yet this brand claims "there is nothing they can do about it". Every purchase I have made from them, ranging from belts, wallets, handbags, hairballs, small accessories, etc. break within a year of use. Never have I encountered a worse brand. Please save your money and spend your money elsewhere.

People who love coconuts, MUST try their coconut drink. It's the best coconut based drink IN THE WORLD. I think this place is highly underrated. The girl was polite enough to suggest the recommended level of sugar although she didn't have to because I never asked her. The drink has bit if coconut in it which is what made it even more amazing to drink. It was quite filling to be honest and very refreshing. I have tried the other flavours but I'd strongly recommend the plain coconut drink. Ask for 50% sugar if you have a sweet tooth like me, or, just go for the regular. I think 100% sugar would just be too much.

Like the avocado coconut. Lots of coconut pulps. Helpful service by the solo service and cashier. Hardworking. Straw plastic very hard to open. She help to open.

Original coconut shake priced at $5, has one for one promo for the day. Was nice and not so sweet. Tastes fresh and natural. Will get it again. Staff was quite fast and efficient, it’s a young lady today.

we ordered the original coconut shake, which was delicious! we also got the lemon coconut drink, which did not have a very strong lemon taste, but was delicious nonetheless. we would definitely recommend splurging a little to try these drinks at least once!

Review is for the outlet at Ngee Ann City. The original coconut shake was OK but I prefer Mr Coconut. The nata de coco tasted weird.