Shop Reviews

Most of the sales staffs can be very impatient and not willing to serve customers. Staff will put a black and moody face when customers not buying anything from her. Bad and horrendous service. How can a brand such as Salvatore Ferragamo employed such employees to serve customers in this horrendous and belittle attitude towards customers. The management should look into this matters and train staffs to be more efficient and helpful when attending to customers.

Extremely poor service. I no longer purchase any of their products. Went to request for repair service of the zipper of a wristlet I have purchased couple of years ago. Wristlet broke within a few months of usage. I chucked it in the back of the closet and forgotten about it until today and I decided I'd bring it in for service. Was told the product is discontinued and there is nothing they could do about it. It is just a very simple zipper replacement that could be done at any repair shop and yet this brand claims "there is nothing they can do about it". Every purchase I have made from them, ranging from belts, wallets, handbags, hairballs, small accessories, etc. break within a year of use. Never have I encountered a worse brand. Please save your money and spend your money elsewhere.

Staff very welcoming The nice malay girl offer us drink the moment we step in and attended by a guy Yong I appreciate very much for the quality customers services they exhibited

Disappointed with the service of the lady in charge. Went to this branch, because I needed help to cut the belt that I bought in the airport. Since it is for gifting, they don’t recommend to cut it. I understand that. But it’ll be use overseas. They did cut it, but it was too short. Also did not offer any alternatives. Not helpful at all.

Excellent service by Toh Wei Jie! He was so patient in explaining the details of the shoes that I shortlisted and tips on maintenance and getting used to leather sole. He even guided me to sign up for Paragon Club membership. It was my first Ferragamo purchase and I am super impressed with the service and quality of the product. Will definitely purchase more stuff in the future, especially the shoes - it's so comfortable. It's the best moccasins I have ever owned!

Was there tonight and the staff, mainly the male staff that served us was rude and couldn't even speak proper English. Why would I want to purchase in SG when I can get better pricing and excellent service overseas. So disappointing. Left a bad taste in our mouth.

No idea why, but I keep getting annoying pop up ads for Ferragamo on my phone. Will certainly never buy from them again because their pop up ads are so intrusive.

Had an absolutely pleasant experience at this outlet when I went shopping for a new belt. Staff were professional and friendly, and immediately approached me when I walked into the store. Shoutout to Eva, who was very patient while I took a long time to decide on the belt I wanted. She also ensured that the belt was a perfect fit for me by shortening it twice until I was satisfied. Overall, I felt very welcome in this store, even though I did not "look" the part. Service assistants who were not even attending to me also acknowledged me, which was very pleasant. Thank you for making my first luxury good purchase a memorable one.

I am writing to thank you for the quality of service provided by your company. I am sincerely appreciate your efficient, gracious customer service. I were attended by ur staff, Yong Ka Kiat who have served me patiently and politely. Helping me in choosing a very nice belt and aromatic perfume. Really appreciate his inputs. He is such a gem and truly deserved to be praised.👍

Very disappointed with the after sales support. One of the in-soles has cracked up after some years but the shoes are perfectly usable if the insoles can be replaced. However, after making some initial contact, the boutique has not given any reply as to whether sole replacement can be arranged. Very poor brand experience. The shoes are pretty expensive so naturally expected them to last longer.