Shop Reviews

I had such a wonderful experience at Venchi Paragon! The ice cream was, of course, amazing—smooth, rich, and full of flavor (their chocolate is a must-try). But what really stood out to me was the service. The staff Jay were warm, patient, and attentive. He took the time to explain the different flavors and even offered recommendations based on what I like, which made the whole experience feel personal. It’s not just about enjoying a scoop of gelato here—it feels like a treat from start to finish. From the friendly smiles to the beautifully presented cones, every detail made me feel welcomed. I’ll definitely be back again, both for the ice cream and the lovely service by Jay!

Jay is very friendly and patient in helping me to decide what flavour to get to go with my coffee.

Jay demonstrated great service and was very willing to share about the different flavours. Great recommendations 😊 Will be back! …

love the variety of flavours! the staff at counter was very friendly and kind to let us taste some flavours we like to try. very pleased with her service, she was interacting to us abt our day and making sure that we liked the flavours we chose! will definitely come back again to try more flavours :))

Jay was extremely professional, friendly, and efficient throughout the entire process. He went above and beyond to make sure everything was done properly and explained things clearly along the way. His attention to detail and positive attitude made the experience smooth and stress-free. Truly appreciate his hard work and dedication—highly recommend Jay!

“I would like to compliment Jay for the excellent service provided. He was attentive, polite, and professional throughout the entire process, making sure that all my requests were handled smoothly. His warm attitude and willingness to go the extra mile truly enhanced my experience, and I left feeling very satisfied with the overall service.”

Amazing ice cream and fantastic service by Jay and Tam. Made our night great!

Came here, a few times it is good but shop is slightly hot. Staff, is knowledgable and nice. Most importantly, the starbuck voucher pack was great.

Sometimes you wonder if Starbucks is over rated? But with so many over-rated cafes and over priced coffee everywhere, Starbucks still packs a consistent punch with offers of free cakes. Just purchase during promotion seasons and you will find the price point still attractive.

Good venue place in orchard, but not highly recommended to relax and make yourself comfortable. Badly service my the name of DAST a malay lady who do not know how to greet and smile, 1st she tell you a very rude approached without any greetings at all. When your drinks is ready they just leave in the receiving area and dont called by name, which is not a starbucks standard. Store hours is till 10pm, but 9:20 they will close the store music and in 10pm. They will play very loud music which is so irritating that they want you to go now. Need to train the staff DAST malay lady How to appreciate her Job.