Shop Reviews

I recently visited the Prada store at Paragon Singapore to service the zipper on my bag. While the zippers are perfectly functional, they don’t zip smoothly and occasionally get stuck. However, the salesperson immediately suggested replacing the entire zipper without even checking if a minor service or adjustment could resolve the issue. To my surprise, the replacement cost was quoted at over $200 (without the exact amount). I find this approach very unsustainable, especially coming from a luxury brand like Prada. When I suggested that the zipper be serviced instead of replaced, the salesperson seemed annoyed. I do expect better customer service and a more thoughtful, sustainable approach from a brand of this caliber. Disappointed with the experience. Let me know if you’d like any changes!

Absolutely terrible staff. They scoff at you if you try something and want to think about it. I caught a staff member saying something under his breath - avoid like the plague!

Was served by Sunny. She was very helpful with my shoe selection, even taking xhs to show me styling concept. She took the extra mile to help me make better decision. I had a very pleasant experience unlike other big brands in SG.

My bag is moulding badly. How do I seek help to replace the handles and strap?

Even in hard times, they never cut back on their service staff. The staff are really polite and nice and attentive, even if you don't buy anything, the staff still offer advise and also provided product knowledge on the boutique items. Very professional. Surely a place I would recommend my friends to come to do their shopping.

Bought a denim jacket in july, came 6 weeks later. Guess it will come faster if i ordered online. The SA calli chua didn’t include the spare buttons despite telling me she has already put the spare buttons in the bag. Little things like this reflect much integrity. The other staffs in the branch cant be bothered to serve and were rude.

Wonderful shopping experience with Prada boutique at Paragon Orchard. Staff is extremely friendly and attention to details, quick to understand your needs and bring out product per your preference, boutique is not crowded which is good and you have all the free space to view other items on display.

Too many staffs in the shop and all are useless, service knowledge is subpar. Prada should re-look to hire and equipped staff with knowledge on Prada’s material, quality and after use issues.

I just purchased my first ever Prada bag and Ms. Joo Joo and Sir Rolando really helped me and assisted me. Very friendly and very reliable . 😊 …

Had an excellent experience with Spenser at Prada Paragon Orchard. I bought a pair of shoes and needed to exchange them for a slightly bigger size. I understood the condition had to be original, and there were a few minor marks from trying them at home a couple of times. Spenser was very understanding and reassured me to bring them in, saying there’s no point keeping something that hurts my feet — especially since the rest of the shoes were in perfect condition. When I arrived, Spenser was busy but immediately got his colleague to assist me. Everyone in the store was super friendly, warm, and attentive, which made the whole process really smooth. The new pair fits perfectly, and I really appreciate the effort and service that made this exchange so easy. Thank you, Spenser and team!