Shop Reviews

I visited this Samsonite outlet on 13 December at approximately 5pm and was assisted by a knowledgeable sales associate who made the experience seamless and enjoyable for both my mother and me. This level of service stood in stark contrast to another outlet we visited the same day. Samsonite’s commitment to excellent customer service reaffirms why I continue to choose this brand.

My husband & I were attended by Siew Ling. She has since been attentive to all our needs & showed empathy to our recent concerns. She showed professionalism in handling the different situations. Thanks Siew Ling. Rgds, CLite Customers

Mei was excellent in her service and recommendation, look forward to using C-Lite!

My favorite of the holy trinity (VC, Patek, AP). Thank you for the hospitality and warmth, Kenneth!

Impeccable service from Iris. Was warmly welcome into the boutique to have a family portrait taken with their pop up holiday drop then proceed with viewing all the travel pieces. Iris is very knowledgeable and patient in introducing each piece in detail. It was more of a watch appreciation session than the usual “wanting to get your sales” kind of interaction which is often seen with other brands. Made me appreciate the brand more and wanting to return visit soon for more such interaction.

Appreciate the hospitality of the ION team, Trent, Irene, Joanne, Zann, Abby, Iris and Kenneth on all my visits. Especially to Elias who will always welcome you from afar. And special thanks to Emily who pay special attention to our interest. Thank you for sharing your novelties and special time-pieces.

Staff were friendly at the Ion outlet and let me try the watch I was interested in. I had decided on buying a particular model and the staff said they will get back to me and gave their number to WhatsApp for any queries. I followed up to enquire about something but didn’t receive any reply - unfortunate because I was set on buying the watch - but this left a sour taste - their loss. However, as I mentioned staff at Ion are much better at service than the person at MBS. He was supremely disinterested in engaging with me even though there was no one else at the boutique. Reluctantly let me try one of the display pieces. So, if you like to visit a VC boutique- go to the Ion one.

Went into VC 1 month ago for my first VC experience, having never seen their watches in the flesh before. Went there again last week to browse. Had a fantastic experience both times; special shoutout to Senior Sales Manager Vincent who let me try on lots of VC pieces and shared valuable nuggets of information, which seriously prompted me to consider adding a VC to my collection. I pulled the plug on 30th May before the prices went up (1st June) on a OVerseas Dual Time 7900V black dial. Patiently waiting for it to arrive....

Appreciate the ambient and the services brought by the ION boutique Thanks Trent and team for bringing me this newly launch piece.

First visit here, and I received amazing service from Kenneth and the other associates. Got to experience amazing timepieces thanks to his recommendations. Really comfortable experience, looking forward to visiting again