rOzZiE yeLLoW
poor service.. staff seems inexperienced.. bag have no plastic cover and paper bag has a scotch tape underneath.. abit disspointing for the price paid..
Samsonite - ION Orchard
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Samsonite - ION Orchard
retail
Luggage
Location: Level B4, Unit Number #B4-21/22
Samsonite operates at ION Orchard B4-21/22 (phone: 6634 8323, daily 10am-10pm), showcasing the American luggage manufacturer's extensive collections of travel solutions spanning over 110 years of heritage in trendsetting design and durability. The store displays hard and soft luggage, bags, business cases, backpacks, camera bags, travel accessories, and special editions that demonstrate Samsonite's legacy in producing travel gear built to withstand the demands of modern global mobility.
Product features emphasize high-quality materials combined with innovative design elements including TSA-approved locks, spinner wheels, and expandable compartments that address practical traveler needs. Collections balance functional engineering with contemporary aesthetics, positioning Samsonite as the standard-bearer for reliable travel luggage at mid-premium price points that deliver value through longevity and warranty support.
The ION location serves as one of thirteen Samsonite Singapore stores, including outlets at Funan, Marina Square, Bugis+, Plaza Singapura, and an IMM factory outlet offering discounted pricing. The Orchard Road positioning places Samsonite within the central shopping district's travel retail corridor, serving both resident customers preparing for trips and tourists seeking luggage solutions during Singapore visits at the city's premier retail destination.
Product features emphasize high-quality materials combined with innovative design elements including TSA-approved locks, spinner wheels, and expandable compartments that address practical traveler needs. Collections balance functional engineering with contemporary aesthetics, positioning Samsonite as the standard-bearer for reliable travel luggage at mid-premium price points that deliver value through longevity and warranty support.
The ION location serves as one of thirteen Samsonite Singapore stores, including outlets at Funan, Marina Square, Bugis+, Plaza Singapura, and an IMM factory outlet offering discounted pricing. The Orchard Road positioning places Samsonite within the central shopping district's travel retail corridor, serving both resident customers preparing for trips and tourists seeking luggage solutions during Singapore visits at the city's premier retail destination.
6634 8323
Level B4, Unit Number #B4-21/22
Operating Hours
Open Now
Closes in 5h 10m
Monday
10 am–10 pm
Tuesday
10 am–10 pm
Wednesday
(Today)
10 am–10 pm
Thursday
10 am–10 pm
Friday
10 am–10 pm
Saturday
10 am–10 pm
Sunday
10 am–10 pm
Photo Gallery
The Samsonite store at ION Orchard showcases luggage and bags with a travel-themed window display.
The Samsonite store features a well-lit interior showcasing various luggage and bags, with a festive display in the window.
A black Samsonite shopping bag with tape on the corner, inside a car.
Samsonite store front with luggage displays and neon signage.
Samsonite store interior showcasing a wide variety of luggage and bags.
Samsonite store front with luggage displays and a promotional poster.
A hand holds a black Samsonite shopping bag with a ribbon tied around the handles.
The Samsonite store at ION Orchard features a modern storefront with a display window showcasing luggage and mannequins.
People on an escalator in a modern shopping mall with artistic wall decorations.
A hand holds a black Samsonite shopping bag filled with products.
A Samsonite store interior featuring a display suitcase and a green wall with the brand logo.
The entrance to a Samsonite store showcasing luggage and bags on display.
Samsonite store interior showcasing luggage displays and a large screen with brand advertising.
An open Samsonite suitcase showcasing its organized interior with mesh compartments and straps.
The Samsonite store features a modern glass facade displaying various luggage and bags.
Samsonite store entrance showcasing luggage and bags with a sale advertisement.
The entrance and display window of a Samsonite store, showcasing luggage and bags.
The entrance to a well-lit Samsonite store showcasing a wide variety of luggage and bags.
A close-up shot of a black Samsonite bag with a ribbon tied around its handle, inside a shopping bag.
Samsonite store interior showcasing a variety of luggage and bags in different colors and styles.
The Samsonite store at ION Orchard showcases a variety of luggage and bags, with a prominent display of suitcases.
Samsonite store front with luggage displays, artwork, and promotional signage.
Samsonite store front with luggage displays and a globe graphic in the window.
Samsonite store front with luggage displays and promotional posters.
The exterior of a Samsonite store with its illuminated logo and display window.
The entrance of a Samsonite store showcasing various luggage and bags.
Overall Rating
3.9
/
5
Based on 14 reviews
Mall Ranking
#1652
Out of 2294 shops
Category Ranking
Not enough ratings
Negative Reviews
Regina G
I recently purchased a Samsonite luggage on its website and it was the wrong size, After waiting for about a week and having to complete a return form, I was informed that an exchange is not possible and that I would have to cancel the order, make arrangements for a pick up and pay $13.90 and wait a month for the refund on my credit card. When the pick up was finally arranged, I realised I could not print the label because my printer was broken and I was informed by the unhelpful customer service assistant (via email correspondences) that there was "nothing they can do to help" as printing of the label is a requirement by the courier co. No other options nor offer to help was made. This is such poor customer service and against the return policy, and also very disappointing for a reputable premium brand like Samsonite. Samsonite needs to review and improve its customer service and I do not recommend buying a Samsonite luggage on its ecommerce platform.
Liangjin Lee
On 17th Dec, Monday, 4pm. I was at the shop looking at the bags. The 2 shop assistants were there doing their own stuff. They did not attend to me. It's not like I walk in for a few seconds and walk out. I was there for a few minutes, there are no other customers in the shop. Very disappointed. Was looking forward to get a new backpack at samsonite, expecting good service from such a premium brand. But now I have to look for alternative. Pls check your camera to verify this and review your customer service level!
Syafiq Noor
Shop is closed. Not sure if it’s under renovation or permanently closed.
Positive Reviews
Nas Tan
My husband & I were attended by Siew Ling. She has since been attentive to all our needs & showed empathy to our recent concerns. She showed professionalism in handling the different situations. Thanks Siew Ling. Rgds, CLite Customers
Pankaj
Giving a 5 star review due to the exceptional customer service provided by Ms. Mei/May and her team. I had just landed in Singapore, and my lock would not open. Tired and with a bag full of stuff, I dashed to the Orchard store on a Sunday evening. Ms. Mei tried helping me, but it needed technical attention. She then asked me to head to the Samsonite service centre, and I took off, hoping to get there before 6 pm. As I got off the lift, I saw Ms. Mei is running at me and saying that the centre is not open on Sundays. They made a mistake, but they owned up and went out of the way to avoid making me go all the way to the service centre. She very kindly tried me to help me again, and when there was no solution, I asked her to break open the bag. She did her best to minimise damage and ensure it could be repaired again. She did not even take a single penny from me. I am grateful and thankful to her and the team. Keep it up!
InaXII Ina
Thank you for the Service. Love the samsonite RED bag and look forward to get the trolley
Amirah
I visited this Samsonite outlet on 13 December at approximately 5pm and was assisted by a knowledgeable sales associate who made the experience seamless and enjoyable for both my mother and me. This level of service stood in stark contrast to another outlet we visited the same day. Samsonite’s commitment to excellent customer service reaffirms why I continue to choose this brand.
Maxine Y
Shopped there over the weekend after dinner as i had an expiring voucher. Siew Ling who was working there alone was able to assist me and give me great advice despite the fact that there were a group of people in the shop as well.
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