See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Cynthia See
I would like specially thank to the beauty advisor name Yvonne ! She really show us sincere care and attend to our query professionally ! I got my shopping list satisfaction！ it’s totally different services compare to previous experience at Estée Lauder ION
Too Yee Yin
Li Wei was good at explanation about the steps for using the products to us. Thank you so much for this great service, it‘s a good experience for us during travel abroad.
Seng Hui Hoe
Received excellent service from liwei beauty advisor every time I come to visit. Good Estée Lauder selection here. Will come back for more.
Ren Kaori
I'm extremely satisfied with my purchase here. Liwei provided exceptional service, patiently explaining the skincare products in detail. A big thank you to Liwei for her clear and informative assistance. Thumbs up!!
Florence Leow
💜🩶 Came here to look for a suitable lipstick for myself, and found this gorgeous item called Estee Lauder's Pure Color "Revitalising Crystal Balm" 007 ( Divine Crystal shade). 🟫 However, this particular lipstick shade was out of stock . So Ms Li Wei, the very helpful and cheerful sales consultant assured me she would order this batch of lipsticks and it should arrive in 3 weeks' time. 🟨 Left Li Wei my contact details, and she said she'll whatsapp me when said goods arrive. 🥰 I am very happy with the customer service here, and this peachy-brown lipstick shade was absolutely divine! It is such a beautiful colour for me:) ❇️ Thank you for your patience and hospitality, Li Wei.✌️ She is a gem and an asset to Estee Lauder Co.
Annabel
I had an exceptional experience with Effie at Estée Lauder Ion. She was really patient in helping me find my perfect foundation shade and took the time to share tips on how to apply it for a flawless look. She also helped me maximise the current promotion, making my purchase even more rewarding. Truly exceptional service - thank you!
Mei Ting Tan
I wanted to take a moment to recognize Elaine for her exceptional service. Even though I initially wasn't planning to buy, her helpfulness and attention to detail really impressed me. She made the experience enjoyable and ultimately helped me decide to make a purchase. Thank you for going above and beyond!
Priscilla Foo
Excellent service by Shernny. She was very patient with choosing the suitable shade for my foundation. Great experience.
Naw Ya Min Soe
This was my first time in Estee Lauder.Elaine explained me step by step of effective using techniques.She was patient and careful her customers.I got a great experience because of her.
Shan shan
The service staff had a bad attitude，the name is Rui Ting，when i collect the drinks ，she was very short with me
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