KOI Thé operates at ION Orchard B4-35 (2 Orchard Turn, daily 10am-10pm), offering the bubble tea chain's extensive menu of milk teas, classic teas, tea lattes, and specialty drinks within the mall's basement food court environment. The brand's Singapore presence emphasizes customizable beverages across temperature, sweetness, and ice levels, plus topping selections including the outlet-exclusive mixed golden pearls and taro Q.
Classic offerings include Milk Tea (medium $4.00, large $5.00), Low Fat Milk Tea, Green Milk Tea, Oolong Milk Tea, and the Signature KOI Milk Tea that established the brand's reputation. Specialty drinks feature Golden Bubble Milk Tea showcasing the famous golden pearls, Brown Sugar Milk Tea with caramelized sweetness, and Matcha Latte combining authentic matcha with milk. The Four Seasons Tea delivers a harmonious blend of floral and earthy notes popular among customers seeking tea-forward beverages rather than milk-based drinks.
The ION location positions KOI Thé within Singapore's competitive bubble tea market where numerous chains vie for customer loyalty through signature drinks, quality ingredients, and consistent preparation. The food court placement emphasizes grab-and-go convenience for mall shoppers seeking refreshment during retail activities, complementing KOI's extensive Singapore network that includes standalone stores and shopping center counters throughout the island.
6509 3084
Level B4, Unit Number #B4-35
Operating Hours
Open Now
Closes in 9h 55m
Monday
11 am–10 pm
Tuesday
11 am–10 pm
Wednesday
(Today)
11 am–10 pm
Thursday
11 am–10 pm
Friday
11 am–10 pm
Saturday
11 am–10 pm
Sunday
11 am–10 pm
Our Menu
Menu Highlights
M-Chocolate Milk
$4.60
中-巧克力奶茶
Taro Q
$1.30
M-Hazelnut Milk Tea
$4.60
中-榛果奶茶
M-Green Milk Tea
$3.90
中-奶绿
M-Milk Tea
$3.90
中-奶茶
$Bubble
$1.00
Photo Gallery
The interior of a KOI Thé shop with a counter, ordering kiosks, and branding.
A hand holds a refreshing KOI Thé bubble tea with a creamy foam topping.
A hand holds a transparent plastic bag with the KOI Thé logo and a drink inside.
A close-up of a KOI Thé cup with the slogan 'Your Daily Brew' and tapioca pearls.
The entrance of KOI Thé, a bubble tea shop, with staff serving customers behind the counter.
The KOI Thé ION shop features a prominent logo and a self-order kiosk with drink promotions.
A close-up of a refreshing beverage from KOI Thé with condensation on the cup.
Customers ordering drinks at a busy KOI Thé counter with staff preparing beverages.
A close-up of a white plastic bag with the KOI Thé logo and text.
A close-up of a plastic bag with the KOI Thé logo and condensation.
A modern bubble tea shop counter with digital menus and a self-order kiosk.
Staff members serving customers at the KOI Thé counter with digital displays showing drink promotions.
A hand holds a KOI Thé bubble tea cup with the brand logo visible.
A receipt and handwritten order list from KOI Thé, detailing bubble tea orders and customizations.
A close-up of a KOI Thé milk tea cup with a receipt showing the order details.
The longest wait for bubble tea of my life.
It was very busy. While that is fully acceptable as we went on a Sunday afternoon, the main issue seems to be that despite the massive queue, delivery orders keep coming in and are prioritized (so the actual wait time is triple the visible crowd). The staff did their best to meet the demand but we waited 35 minutes for a simple milk tea with bubbles and then eventually went up to the counter. Apparently the drink had been prepared long ago, but they simply put it aside and forgot to call the number.
Lsk Lee
I would like to provide feedback regarding my recent visit. While collecting my orders, staff member Kexin displayed an unfriendly attitude. I understand that it was a busy period due to National Day, but front desk staff should remain patient and professional at all times.
Customers come to purchase drinks, not to be met with poor service. I hope you can review her performance and service skills to ensure a better experience in the future. I look forward to seeing improvements on my next visit.
Thank you.
shuen lim
purchased at the koi ion branch and was served with the wrong orders and terrible attitude. we gave the written order list to the cashier but he keyed in the wrong order. so we went back to change the drinks and the employees commented sarcastically in another language at the back. however, when they gave us the drinks again, it was wrong so we asked for a second change and one of the staff rudely said that it wasnt written on the order sticker when the order written on it was already wrong. but when we took the second order, it was still wrong… very disappointed.
Shan shan
The service staff had a bad attitude，the name is Rui Ting，when i collect the drinks ，she was very short with me
枫霖Fenglin
I’ve always appreciated Koi Thé for its delicious drinks, but my recent experience was unfortunately not up to the usual standard. While the beverages were still enjoyable, the service left much to be desired. The staff distributing the drinks seemed rather dismissive, and there was an air of rudeness that made the visit uncomfortable.
I’m hopeful this was just an off day, as I’ve had pleasant experiences before. I would love to see the usual warmth and friendliness return during my next visit.
Positive Reviews
RCSC
Yummy orh nee milk tea. Ordered by koi app. Waited for them to call my order number but after other customers left, my number was still not called and app still showed preparing order.
End up my drink was long ready and kept aside.
Lisa T
No queue on a Monday evening 8:30pm so order was smooth. Drink was good.
Noel T
Hopelessly in love with the Chrysanthemum Macchiato with the Chrysanthemum jelly that is called chew-chew. Their macchiato series has always been good, but to pair it with the Chrysanthemum tea is a whole new level of goodness. Wanted to redeem the 1-for-1 voucher in the Koi app but was unsure how to go about it. So the staff guided us and helped us to place the order. Got our drinks quite fast too.
Javier Tan
Not too bad, drinks here were good and they made it quick. Seems like the staff face slightly impatient customers in this branch, kudos to their patience!
grizz
i visited dis outlet to buy a koi value card for someone. the lady who initially mending the cashier counter went to the collection side to pack the ready drinks for customers, thus i was left waiting to make my purchase. then, a male crew who just finished prepping a drink saw me waiting, so he came over to serve me. i told him i wanted to purchase koi value card and so he took out one and i paid. he then offered to me to choose a gift card (there are 3 designs- so i chosed the thank you design). overall, i am happy with the service by dis outlet.
