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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Alice S Alice S

Furniture pieces are beautiful. For the price paid the customer service follow up is awful. 5 stars for the furniture, 1 star for service. Sales guy was supposed to follow up with a call on cost of disposal of chairs. On day of delivery, sales guy didn’t even remember promising to come back.

Rebecca Loh Rebecca Loh

Bought a table from them 3 years back. The table looks good and is not a cheap table. A few months in, the glass top "slided off" the stand. The after sales service is horrible horrible horrible. If I can give no star I would. Do not buy from this store.

Gi Po Gi Po

They have Awesome selection and affordable prices too. Very convenient location at the heart of orchard. They have all the modern design home furnishings.

Koh Jeremy Koh Jeremy

This furniture shop is really unique and one of its kind. The prices is fair when you factor in the quality and especially if you have a keen eye for details! Customer service is top notch, delivery is fast! Wonderful experience!

loke wei may loke wei may

My Molecule experience was nothing short of amazing. I purchased a media console that perfectly matches my modern living room. It’s practical, stylish, and well worth the investment.

vera sim vera sim

My Molecule sofa has become the centerpiece of my living room. It's so comfortable and beautifully crafted.

liquan chang liquan chang

From the moment I walked into Molecule, I was impressed by the range of modern and stylish furniture. I purchased a rug, and it’s now the centerpiece of my living room. The quality and design are top-notch!

Aditya Aditya

Absolutely horrible service. Dont ever make the mistake of buying furniture from this store. My timeline: 1. I bought a sofa in December. Admittedly, I liked the sofa a lot. They tell me that the "indent" time - read time to make the sofa - is 5 months. 2. I am not in a hurry, so I agree to this timeline. 3. I keep calling them, they are polite as always. They maintain the May date. 4. I get a call in April saying the sofa has arrived in Singapore. I ask them to deliver and they give me a date for delivery. 5. The day of the delivery they call me and say - sorry, Lorry broke down. 6. I am puzzled - so for the whole of Singapore for all the molecule stores, deliveries, there is just 1 Lorry! 7. Then, I ask, when will I get my sofa? By this point, I have sold my older sofa already, adjusted schedules at work and this is really frustrating. They reply, "We will get back to you tomorrow" - note, no date given. 8. I call the next day, they tell me, Lorry's spare parts havent arrived. Oh lord! So Im given to understand that there is 1 lorry for the whole of Singapore, which broke down - quite naturally - then, the lorry has no spare parts! So when will I get the sofa delivered? 9. No answer - they are trying hard apparently. 10. Then, I am given to believe that they will tell me when the sofa will get delivered by end of day. Note - no dates yet, just a far away promise that they will let me know by end of day. At this point, I am kicking myself for ever having liked the sofa. Moral of the story - dont be me, dont be that guy who likes a sofa, trusts these guys to deliver a sofa 5 months after paying the money, then get fooled into thinking there are more than 1 transport vehicles that they operate.

Sam Shuwen Sam Shuwen

Our visit to Robert Piano was a wonderful experience, and Karl made it even better with his remarkable knowledge and patience. He guided us through the selection process and helped us make a great purchase. Grateful for his expertise and the outstanding service we received.

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