Shop Reviews

I was browsing and walking through this store with my partner at around 2.50PM. The employee was VERY rude to us, giving us VERY BAD customer service. My partner was testing a chair and happened to misplace the throw pillow, in which he corrected as he placed the pillow properly onto the chair. The pillow didn’t even touch the floor or anything. My partner realised that one of your employees was staring us down even as we walked out of the store, and my partner saw him take out his phone in a way that looked like he was taking pictures of us. We went back to the store to check with that very same employee if he had taken any pictures of us, and if he did, to be deleted as it was taken WITHOUT CONSENT. He denied, and twisted his story many times, even raising his voice at us to the point where other customers were looking at us. He even said that if it wasn’t for him staring at us, my partner would not have placed the pillow back properly which is absolutely wrong. How can he make an accusation like this over someone he doesn’t know? Then he proceeds to just lie to us saying that he was looking at the baby that was touching some equipment. which is an absolute LIE because he already admitted that he was staring at us. He also didn’t want to show us his phone for proof, which makes me believe that he did take pictures of us. This guy was rlly very rude and unwelcoming. He wears glasses, was wearing a salmon pink top.

Went to look for a marble top display column and was served by Giap. He was very patient with us and answered our questions promptly. We made our decision very quickly and got the display column. As we opted for self collection so that we can get it immediately, Giap offered to send the column to the carpark which was on level 5. Excellent service and appreciate his customer service standard. Happy new year, Giap!

From the moment I walked into Molecule, I was impressed by the range of modern and stylish furniture. I purchased a rug, and it’s now the centerpiece of my living room. The quality and design are top-notch!

Assisted by Jessie who was helpful in making a purchase decision. Showed me around the various models and explained the differences between them. Ultimately, (no fault of hers) the model I wanted to view was not on display and I needed to get to Tokyo for a test. Aftersale service so far so good......

I find the staff here to be very welcoming. They’ll also try to make sure you have the best experience trying out their pianos (in this case they moved us to a studio when there was another person playing). The old lady and the old man were very relaxed and allowed us to play on quite a lot of pianos (I managed to get the chance to play on the shigeru Kawai grand piano). They might be a little intimidating to some, but overall they help explain the features of the piano and it’s specs quite well. Overall, they gave me a very good impression of their selection of pianos. I would definitely look forward visiting Robert Pianos again

Got chased out of the showroom by an auntie staff because there was another customer who was shopping for pianos (I'm guessing because they seemed more interested in purchasing a grand piano). She told me to come back in 30 minutes, but good luck getting anyone to come back with that sort of customer service. Disgusted by the treatment received. The other gentleman was much more friendly, striking up a conversation warmly and expressing interest. Unfortunately, I don't think I'd return either.

Read about Kawai’s latest concerto digitals and look impressive, went to this outlet and check them out. Met Karl who is one of the most friendly sales rep at Centrepoint, he shares neutral views, thoughts about each model, tries to match my needs and even played a great few pieces to show what each can achieve. His dedication for music, passion of pianos are displayed along with the range of Kawais in showroom, outshines them at most times too ☺️

They have Awesome selection and affordable prices too. Very convenient location at the heart of orchard. They have all the modern design home furnishings.

I just upgraded my piano from US-63H to Kawai K800AS, buying it from Robert Piano at Centrepoint. Absolutely love the touch and sound quality produced by the Kawai piano! I love their warm tonal quality especially. I don’t have space for a grand piano, so this is a great alternative for me! It has a middle pedal with sostenuto, just like what you would get on a grand too. Thanks Robert piano and Jessey for the good service and for bringing me a fantastic piano! 6 out of 5 stars!

Walked in on a Sunday evening and was promptly attended to by Edna and another salesman. Found the experience to be an enjoyable one- they were very good in explaining the features of the GL10 Baby Grand which I bought very quickly. Very helpful in answering my queries and addressing my concerns. I like how they immediately covered the GL10 that I bought, as with other pianos that has been purchased, so you know your purchase is in good hands!