Shop Reviews

Camilla at Taka branch was very nice the minute I stepped into the store. It was my first visit and she immediately approached me politely when I entered, with no hard selling the entire time. I am impressed with her attentive service, great attitude and personalized truthful recommendations. Do visit the branch sometime if you are in the area!

I’ve been coming to Nars for years. Their client service care have been top notch. Color matching and tips on which products suit me best and tips on how to apply them well. Thank you Jun for guidance and expertise ☺️ for patiently listening to my challenges and offering solutions. For proactively bundling my purchase and making me aware of promotions so I get the most value. Without being pushy. Prioritising product knowledge ☺️ thank you! Have a lovely end of a year. Sue En

I was served by Andrea, and she provided truly excellent service. She patiently recommended all the makeup products I needed and guided me step-by-step on how to use them. I really appreciate her professionalism, kindness, and patience throughout the entire process. Thank you, Andrea, for making my experience so pleasant and helpful. Highly recommended!

My sister and I visited the NARS store in Takashimaya on Black Friday and had a great experience despite the crowd at the store!! We were assisted by Andrea who was super sweet, patient and helpful. She helped us with our shade match and shared with us tips and tricks with application. She also introduced us to other products by NARS. She helped us try the foundation shade on our faces and helped us complete the look thereafter so we didn’t leave the store with incomplete and unfinished makeup. We really appreciate the time and effort she spent with us. At the end of it, we left with some great products perfectly matched to our skin and the confidence to use it. Amazing service overall, we will definitely be back! 😊

I had such a great experience at the NARS counter in Takashimaya thanks to the wonderful sales lady Zoey who assisted me. She was incredibly friendly, patient, and genuinely knowledgeable about the products. She took the time to understand what I needed, recommended shades that suited me perfectly, and never made me feel rushed or pressured. Her professionalism and warm personality really made my visit enjoyable. I left with products I truly love and feel confident using. Excellent service — I’ll definitely be back!

Called to ask the closing time. The staff said closing time 915pm. Reached store at 910pm but the store was closed.

Dear Team MAC, I would love to compliment Kai Ning from the branch as your senior retail personel. I was previously served by Cher Wee who's amazing and very people person. The last few times, I got to know Kai Ning. I can remember her because she was very thoughtful the first time I met her. I am a male hence I do not have so much to use unfortunately but I am always ready to trust her and support her. Today, I met her and was lucky she took care of my studio fix. She was patient and detailed. I know we all can purchase online these days however, I believe in personal touch as we are all in the service industry. It's commendable and she's great. Thank you MAC.

During my visit to MAC Cosmetics taka, I asked a few questions for clarification. Because i really don't the step and don't know the product. The sales assistant responded in an impatient and dismissive manner that made me feel belittled. I was offended by the lack of professionalism, and overall, it was a very disappointing customer-service experience.

Mac has to improve in terms of giving some sort of samples to customers. Regardless of how many items I buy, there is not even on sample. This is the only makeup brand shop that doesnt provide this service which is atrocious. How can us customers know which product is suitable if there are no samples? I have bought many times from taka mac without any samples and I vow never to return again.

Had a wonderful experience with Esther. She was incredibly patient, listened to what I wanted, and her skills really shone through. Super friendly and made the whole experience enjoyable. Left feeling confident and beautiful—highly recommend!