Shop Reviews

Get your sweet tooth fixed with koi

I come here at least 2 times a week, bit never thought to review. So, here I am. Amazing quality drinks, love the bobas- they are so perfect and delicious 😋. The staff are always kind, and in a good mood, and best of all, the macarons (idk how to spell). They are pretty expensive, but they are DELICIOUS. I reccomend the Lychee black tea with 100% sugar level, and regular brown sugar bobas. I reccomend this place to anyone out there.

Love this outlet for Koi bbt takeout, simply because their service is fast and I can do self packing in whichever manner I like. Currently they are having their seasonal drink - guava flavoured on the menu, it's refreshing and thirst quenching. I brought a koi mystery box for fun too! It's only $6.50 per box with purchase of 1 drink. Go try your luck now :) My all time fav drink here is Grass Jelly Milk Tea!

Although this KOI outlet enjoys a superb location, I usually only visit when I’m shopping at Takashimaya. The menu is consistent with other KOI outlets, but the service here tends to be more efficient and pleasant. I was delighted to find out that their Orh-Nee Milk Tea has made a return due to overwhelming demand. It still retains the same rich goodness — loaded with fragrant yam paste and chewy mini taro balls. A comforting treat that’s definitely worth coming back for!

The green fruit tea was too sweet even if I only choose 25% sugar. The fruit pellets seems to have coating of sugar. Too sweet and artificial taste. Regret paying so much for this tea. Couldn't finish and just discarded. Totally not worth!!!

I’d like to commend on super staff Doreen at Takashimaya outlet. Initially, I already had in mind to get the thick ribbon white sneakers cos it is so cute. Went to the store and discovered it is sold out and not going to be restocked, so sad. But what caught my eye was also a shoe that has shoelace tied in a very cute and unique way. So it turns out that super staff Doreen tied it that way cos she discovered the unique way to tie the shoelace. I asked Doreen if she can help me tie the shoelace in that cute way for the white thin shoelace sneakers, if it looks good, I will buy it. And she so patiently helped me tie the shoelace and still retied it when the first one wasn’t tied properly. I superrr love my white sneakers with that cute unique ribbon style shoelace. Also a black bag caught my eye. And Doreen checked for me it was the last display set left, so she helped me checked if there are stocks in other stores which there is, and so I bought. When I left, she even gave me a call to let me know just in time that the stock for the black bag just arrived in store and so if I am still around the area, I can go back to collect it. That saved me a trip from going to Vivocity to collect on another day. It just makes me feel like this staff really go the distance for the customer, being so helpful, and thanks to her, I managed to get a pair of lovely shoes and bag! Thumbs up for Doreen, what a gem staff.

Ordered 2 pairs online from Australia as a gift to wife. Ordered wrong size by mistake but anothersole was very easy to communicate about my mistake and they exchanged the shoes without hassle and moreover free of cost even for any delivery charges. Still need time to review their shoes but this 5 star is for their amazing customer service. Keep it up anothersole team and hopefully you have more of the international market.

Fantastic service given by the staff at this outlet. My second visit to this outlet! The staff who served me when I went there in December last year was great. Just yesterday, I went to this outlet again and was given excellent service. An oversight on my part that on both occasions, I didn't ask for the staff's name so wasn't sure if it is the same staff who served me on both days. If they are the same staff, the staff deserves to be valued. She has such consistent good service. Very patient, knowledgeable about the products and friendly. If they are not the same staff, then this outlet has the best team of staff! I have visited other outlets and won't be able to give the same compliments. Overall, an extremely wonderful experience at this outlet. 👍💯

The sneakers soles are of super bad quality. 2 pairs, 2 diff people wearing it, and they tore at the exact same location. (Bottom left and right corner)

I bought two pairs of identical size shoes but different colours. I only try one of the pair in store to test for fit. To my horror, when I went home, they both are of different cutting entirely. One of them is wider than the other. I reached out to the customer rep hoping to get this resolved. Below is their answer. ‘You can try using newspaper to stuff to expand a little. The leather of black one is actually softer than the white one.’ I let you decide if this answer is acceptable.